Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is good but quickly drains
I arrive well in sound acceptable quality but well
Quickly, thanks to the store. Everything works
Good product and very fast delivery
Good column Minus that the plug does not close (
Fast, quality Devas
It's OK.
норм
The speaker doesent have enough bass at all but it is very loud for his size. Enyway, it's worth it for this money.
The product is good amount, worth the money, but if in a hurry the ideal is buy in Brazil.
Received, my order before the agreed date like
Hi friends! Goods of good quality materials and fully corresponds to the description! Delivery in the specified time. I am happy with this purchase and recommend you this product and this store! Sound worthy for this money) All the world friends and successful purchases!
Material quality is noted deficient, fulfills the function and is heard strong, the bass is low noticeable, not submersible but if it supports water splashes, shipping to super fast chile, debil packaging, the wrinkle box arrived but the speaker without damage
Excellent column! thank you!!!
Came very quickly to Norilsk. The quality is normal for this money. Ordered for a child of 7 years.
Very good store
Excellent.
Item just as described. Shipped fast too. Very satisfied. A+++ store.
Arrived OK and within well before
The article corresponds to the description A medium sound and very little bass
Within 9 days received and works great
It sounds looser than I expected, but it works fine.
The order came quickly. everything is whole. Although the box is slightly crumpled. The column works sound good. Let's see what happens next. Thank you.
Arrived with 21 days, yet will test. But the carabiner is weak, to use put other tougher, but recommend the store, fast sent the product.
가성비 좋은거 같다 생각보다 나쁘지 않음. 음질은..그냥 가격 정도의 음질. 방수가 잘 되는지는 잘 모르겠다 충전 단자 고무 부분이 잘 안닫히는것이 안타깝지만 그냥 태이프 붙이고 쓸듯. 배송은 꽤나 빨리 옴 한달도 안걸린듯