Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, I order not the first time in this firm, delivery to Mo a couple of days
Skper
Excellent piece replaced a lot of unnecessary tool
The product is packed in a plastic case. The saw itself looks quality, convenient to handle.
Доставка быстрая! Большое спасибо продавцу! Упаковано качественно. В деле пока не пробовала.
ok
Cool saw, bright, complete with 4 discs and detach, for connecting to a vacuum cleaner. Recommend. Thank you to the store)))
To store Thank you very much! The goods came quickly (28.11 paid, and 04.12 already received.) Complete as in the description.
The parcel is delivered, thank you very much to the stores of Deco. But, the laser is slightly jammed, the rest is in order.
Delivery about two weeks. I did not communicate with the store. The description is very good and accurate, the instruction in English and French, the case for the instrument is counting. Smooth start and RPM regulator no, the engine works nice. It is necessary to operate neatly, as the fastening of plastic with metal is not reliable, but because of the low power at strong loads it will slow down and warm up. Well, in general, the purchase on Black Friday is very pleased!
The product description corresponds. For small works, what you need.
Came the order in 3 days. Instruction only on Angl. The tool corresponds to the description. Includes a suitcase, a key, 4 discs, an adapter and a pipe for a vacuum cleaner. Only got until I used, judging by the weight-good, heavy.
It came quickly, but the task was already solved by another tool. That is, I have not tried the work yet. I hope. like previous goods Deko quality will not fail.
Delivery fast from Russia, complete set and even in a suitcase.
Пила пришла , всё в сборе , в работе ещё не пробовал , но на вид и вес я думаю хороший инструмент. Доставка очень быстрая .
No thread on the auxiliary handle
The parcel came quickly
Delivery within 5 days to Moscow. Complete set. Pilitis.
the description indicates the size of the disk is 76.2; in fact, the disk is standard 85x10
Excellent, fast delivery, the tool itself liked the work, there are no disc Lufts! The sole can bend slightly, but if you fix the hand, everything works fine! With a laser there is a jamb. It is not smooth, it is not possible to adjust it, but I mostly use a tire for this does not use it.
Fast shipping, lack to test
за свою цену неплохая машинка
Quickly came, everything is intact, works
The goods came quickly, checked it works. Turns out the laser is and works. Under load did not try.
Plywood 8-10mm saw without problem for this and bought, The quality of making a saw for 4 Delivery is late for a couple of days