Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hammock is great. I recommend-you will not regret it.
Отличный гамак за отличную цену!!! Размер как раз на 1-2 чел. Доставка в Краснодар 2 недели, доставили в постомат, еле вытащил
Excellent hammock for a great price!!! The size is just 1-2 people. Delivery to Krasnodar 2 weeks, delivered to postomat, barely pulled out
good hammock, tested with 100kg
I'll try, I'll cancel. And so I came.
По ощущениям, очень тонкий. Проверим.
It feels very thin. Check it out.
Great hammock. I take it already 3 or 4. it will not leave you indifferent
tried 1 time, looks like very good hammock! love the colour!
Description exact, delivery fast. Hammock fire, better and stronger than my old one with Allie (without ripstop).
Всё соответствует описанию. Товар пришел достаточно быстро. всё в целости и сохранности. Беру уже второй. рекомендуется для приобретения.
Шикарний гамак. швидко прийшов в Київ. Нова Пошта. Напевно найвдаліше вкладення грошей зі всіх покупок в Алі. саме таке відчуття у вас коли лежите в ньому. сиділи в ньому вдвох з дружиною загальна вага +-170 кг. витримав впевнено. ДУЖЕ РЕКОМЕНДУЮ. ВСІ ХТО В НЬОМУ З ДРУЗІВ ЛЕЖАЛИ ЗАХОТІЛИ ТАКИЙ САМИЙ. Буду ще один замовляти дружині. Прошито все на вищому рівні.
отличная вещь !
Complete complete, quality goods, large, but takes up little space. Withstands two people quite.
Already not the first hammock of this type-excellent quality! I will take more-the family is delighted. No exit to nature can do without hammocks
Everything corresponds to the description. The goods came quickly enough. Everything is intact. I'm taking the second one. Recommended for purchase.
High quality material. Very comfortable. Straps are also good, but have to see if stitches hold over time.
Chic hammock. Shvidko priyshov in Kiev. Nova poshta. If you want to go back to your house, you'll have to go back to your house. Sidili in the Nyom together Z druzhinoy prizna Vaga +-170 kg. Vitrimav is filled. I recommend it. All the things in the new Z drusiv lay there. I'll be the only one who can be friendly. Everything is sewn on the street.
It is very good and light you can ride it anywhere and children enjoy it very much.
Same as description fast shipping. The fabric though fine looks very strong
It came quickly until it felt
Доставка до двери на третий день. Ждём лета)