Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is fine although the dock no longer has much strength. Interesting pocket knife
The product is excellent, I recommend the product and the store.
This good looks firm and quality is small, I do not regret buying it.
Just like the description, it's great, it cuts very well, it's quite small, and it's semi-automatic, it will be with a button
Excellent keychain, good quality and very sharp. Small keychain
Product as the description, much quality for the price so low. Has a clip to put on the keychain. The knife opens by pressing a button (it is automatic). Muu good quality hard plastic handles and thick steel edge, it looks strong.
As the ad indicates, but it is difficult to remove the knife, if you do not have nails
Very sharp pocket knife, delivery time was on point and earlier than expected. Overall a good, quality product.
The price is good and the product is no more than.
Delivery three new pieces. Having bought on excise duty 3 for $6. Cool little rich, a vicorist yak of a keychain to the key, I look at the pieces in the boxes, to put it down with a twist.
Solid looking and feeling, spring folding and button action, sharpened small knife. The button can remain stucked sometimes. Came quick, well tracked.
Perfect!!! Purchased in a package of three items for just € 5,97. 1-Synchronous rhythm RGB light bar, before receiving my second bar I have ordered a third and a fourth, I love the effect what they produce having the same effect and color code, each bar perceives the sound differently and they react differently, the effect is very beautiful. 2-this is my fourth RGB light bar, being different from the previous one I managed to include two bars in the same pack, I already have my collection of four bars. 3-I practice mini folding knife and carabiner. To open and unpack cardboard boxes and packages, it has very very sharp hook tip and saw blade, be careful when handling. Opens quickly and automatically when you press the button, to close you press the same button and you close manually. Happy with the purchase three acceptable items very economical. Everything Ok.
Of the three articles I ordered, it's the best one by difference, very good, I love it.
I like to write with a box cutter. The tape is cut well.
SUPER product, for this price you cant find nowhere in the world
The knife is very compact, comfortable and practical, very good construction in the deployment mechanism; I am very satisfied with the purchase
Nice, sharp and compact. it has a nice little point perfect for digging I to the tape seal and sharp enough to slice it.
* ;&# * ;&# * ;&# * ;&# * ;&# * Good material fantastic useful and sharp blade. Includes handy klip to quickly to store or tackle. Good store and has the item sent out quickly. Receive order in 9 days in Netherlands. * ;&# * ;&# * ;&# * ;&# * ;&# * S⭐️ You P E R
Perfect and works very well. Convenient to attach to the Keys via carabiner. Cuts very well.