Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
As described. It has a good finish and looks tough
It seems like a super look, let's see how it will show itself in practice.
Brought on the day of delivery. All in time, great.
The goods are packed perfectly, delivery timely. The organizer liked, the only remark:: the Velcro on the lid is sewn High, which does not allow the lid to close more compactly.
Normal organizer, roomy. Delivery to ekb 9 days. Satisfied.
Wonderful organizer. Carefully done. It is assembled easily, fixed on Velcro. Now you can carefully fold all sorts of small things and they will not ride on the trunk of the car. The order was issued 13.11 came 19.11, very quickly. Thank you.
Corresponds to the description! Delivery to KCHR about a week. Quality is good. Came in disassembled form, assembled on Velcro.
The description is accurate, but the quality is not ice, the threads all stick out, the handle from above is creatively made.
Good afternoon. I did not communicate with the store. Order came quickly. Packed perfectly, no damage. All walls are with 'em, with Velcro. I recommend the seller!
The store sent quickly but there was 2 months, sooo long. The benefit has come all not crumpled and the quality is appropriate, in general, I'm happy. I ordered 30x30x30 for the miniven 3 rows of seats, so I did not want to take up much space in the trunk. This size and donkrat, antifreeze, oil, some kind of wiper, cable, Palermo is enough for the eyes and there is half the space
Assembled, installed, filled. Exactly in size in pradik-95. But first tested the cat... ;)
Good organizer. Came in disassembled form. It is fastened on Velcro. They took it for a gift. Hope u like it. In general, I recommend. We took the size m, but it was possible to take more.
Delivery to Saratov 12 days. Going fast. No jambs. The size took too large (56*30*30), despite the impressive trunk of the car (Kia K5), takes up a lot of space. The purchase as a whole is satisfied, given that the price tag is only 1200!
Very necessary thing!!! Not for socks for a pen, but for movement. Quality is super, Velcro is excellent. No jambs. Thank you store.
Ok, not something wow, but acceptable, good enough
A good box for creating order in the trunk. Took at a discount, L went out for 1 thousand It's not worth more than that, I think. Delivery fast, about 10 days
At first I thought that Velcro is not enough, but then it came up and collected correctly) money is worth it) the quality is good
Normal suitcase. Flimkovy connections on Velcro, ideally sew the joints will need to be.
All the same that you will buy in Russia, only 2 times cheaper. This year I bought colleagues for February 23, but more expensive exactly 2 times. With the store did not communicate, it came in a week
Easy to Assemble, ppr outside looks very tough and pleasant to the ppr touch other side seams are very weak and the belcro is easily broken, when assembled.
Organizer arrived delivery DPD in 5 days (Moscow). Was disassembled, assembled on Velcro. There are somewhere jambs on the lines, but in general, the purchase is happy.
Отличный чеманчик
Everything is OK, came to Ufa in eight days, everything is ok!!!!!!!!
Faithful to the description