Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived before the. Date and very nice presentation! I don't use it yet but it looks good
Corresponds to the description. Tactile is pleasant. in quality it seems good, in operation I will check. The card does not read through it. 7 cards fit.(8 can be shoved, but the mechanism does not work)
the product quality is good..
Excellent very good
excellent product. l order more for friends
Fast delivery and good product. Thank you
Convenient thing, compact.
Delivered quickly, the thing is convenient!
It comes with a punch and the cards are scratched.
Good quality product, the mechanism works perfectly. Fast shipping
As requested and in timely time
Goods came thank you At first I was afraid that it does not jump well, but you just need to press harder and then it will be hard to fly out Thanks
Delivery three weeks. The quality is quite, however, the lining with the pocket is pasted a little screaming, but it's nonsense (whether this pocket is needed at all...). Functional working, everything is OK.
Like, Bill bag different image.
Thank you I am very satisfied wonderful product very fast shipping I recommend a good store
An awesome-convenient piece, holds without problems 7 cards, the pocket is designed for several bills, but in general it is more convenient not to think of an option, if you like to carry you the thing is very thin and roomy, its money is definitely worth it. The only design in the form of carbon fiber is missing, took black color
Excellent wallet very comfortable, comes fast
good built quality, small and sleek. love it, no complains at all.
Everything is exactly written, but not all practical: If you put the bills completely, they are hard to get; the coating will quickly wipe off the surface of the table and other Where You You You the valve on the money compartment is not magnetic, over time it will stick out wherever it wants; it is written that the coins can be put, But it's only for paper, and then more than 3-4 pieces begins to stick hard.
Todo perfecto y buen funcionamiento exactamente como en la descripción, justo lo que buscaba. Excelente
excellent product. I recommend