Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it because it's rechargeable. It works.
On November 24, I ordered it, on December 19 I received a mini-mixer, aka blandar. It is not intended for large portions and it will be able to grind something soft. He will definitely not be able to cut ice. Kiwi, strawberry, banana, etc. P. The mixer can handle. the whole is disassembled, it is convenient to wash. thanks to the store.
I ordered it on November 24, on December 16 I received a blender on accumulators. quite workable thing. Designed for small portions and non-rubbed vegetables and fruits. turns on by double pressing a button, turns off with one touch. The entire flask unfolds, up to the block where the knives are, so it will be convenient to wash.
It's fast, yet never tried the product
Thanks Ali express China People's Republic
I haven't tried it yet
Good but really in small quantities
Perfect very light and works very well, I arrive in 11 days from china to madrid the only thing I asked for purple and wine in pink
The product is as it comes out in the photo, I arrive very fast before the estimated date the very responsible store arrived all good now I am charging to see its function, later I will make another comment that this product is very good, recommended and practical. Of all very recommended way easy to use so in a long time to look for it since the mother of my grandson had one and I love it so do not hesitate to buy it I am happy to have it I fully recommend to the seller very responsible with your delivery and fast in your delivery chili greetingsI will leave photos
Looks like the packaging came in a little messed up but I don't think the product was damaged.
Not required but good
I received the wrong item I ordered
I was not happy at all because it arrived broken, but it is very beautiful and very practical, but apart from that I was sad.
Apparently looks good
I do not take the trick, sometimes it has more strength, others it stands... to see if I learn to use it but if so ...... Let's see, I took a very good offer, the truth is, see dad, for the price I cannot complain.
I arrive earlier, very good
I arrived perfect happy with the order
Fast delivery, good communication, great portable juicer, thanks!!!!!