Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very lovely
Very fast delivery. Looks like in the picture. Very light in weight works fine.
I order the second time! I really needed two more softboxes, although I just call them sofitami. Everything came in seven days to the post office, ordered from the Russian warehouse. There are no complaints to the product, the tripods hold normally even at the highest position, the lamps for 135 Watts perfectly illuminate the dark room, for example, for lighting,. The lamps themselves have three lights, warm, white and cold, which has a great effect on both the photos and the site. And the bag that goes in the kit is perfect for carrying, even the place remains! I recommend, as last time!
The order came in time (4 days). All in working order. Lamps are whole, 3 colors: warm, cold, and Tipo day (well, white). Lamps are huge of course))) but the tripod falls on, the whole height adjustment system works normally (the screw pushes all). Light is enough from one box for a small space (well, blog if you write for the eyes and ears). The bag holds the tripods and the boxes themselves in the folded state, the lamps will already have to take a package
Delivery in Moscow is fast, brought by courier. Quite a working amateur option.
Really great! The quality is really great for the price! The material is good and the carrying bag is very convenient! Love it! Arrives in less than a week in France
The product is good but the shipping time is long, about 74 days!
The parcel came in full configuration. In Kiev, delivery is unfortunately very long about 2 months. But this is not to the store already a question)
Great softboxes! 3 degrees of glow, the lamps are very bright, I need to illuminate the dance hall-its function performs perfectly! Covers, fasteners, everything is super. The store is sociable, answers all questions, sent quickly! Definitely recommend!
The kit came quickly, within a week. Everything is intact, but only with one white softbox cloth. Waiting for store reply.
Very fast delivery to Russia (delivery by Courier), everything is perfectly packed, without damage and marriage. The product corresponds to the description price/quality. The carrying bag is just for storing from dust, it should not be carried too thin quickly, switches and sockets themselves are not high quality
Very good light for its price. Everything is whole, everything works. I'll use it in the studio, so I'm enough. Lamps 135 watts, large and bright. On the camera has not yet worked with E Tom light, I hope the brightness is enough. Tripods are all strong, enough for the studio. There are adjustments. Delivered the courier directly to the apartment, it's generally Super! Minus one: sent was about 7-8 days, because In the presence of the store did not have a bag. He offered to wait seven days, I agreed. After sending the parcel came to her in 4 days.
Excellent and fast, I recommend, thank you very much, the light is very wonderful, I am happy
Everything is just gorgeous! Took a couple of racks with lamps of 135 watts-more than enough for a regular dark room, where nothing is reflected. The equipment is excellent. Everything is packed in covers, bags, boxes-you're mowing to disassemble :) Thanks!
Great set! Very light and compact folded. It is collected and unfolded quickly and simply. A separate plus for the fact that the legs can be put already: a critical opportunity when the space deficit. First came without lamps and bags, but after learning about the error, the store immediately sent the missing elements. The lamps are bright, pure white color without leaving in yellow or blue.
The goods are super, the quality is excellent, the packing is good, only there is no one common bag, and the cases are only for umbrellas) apparently I did not understand correctly..
Very good soft boxes! Come with a delay of 2-3 days, that was due to the weekend days, but the whole have very quickly-about a week, store contact. It was packed in a cardboard box and case. Height tripod adjustable screws. Cable to connect to the socket is not very long, but normal-in extreme cases can use an extension cord. The power button is working properly. Light even from single soft box enough (photographed 3-4 lighting corridor in the absence of the artificial and natural light). Cold Light, like different modes in our equipment is not present, but can I just have not found. Have a set of 2 for the price 3395 and very happy)) so can recommend seller and this product! P.S. By the way goods delivered directly to the apartment)
All super. Not for large areas most. In fact it's cap lamp on the wire around which the softbox.
Oooochen big kit was on the assembly of softboxes But well everything folds into a portable bag, it comes complete Shines Super, better than daylight It came a little less than a month, a long shipment was from the store, and then the mail for 5 days arrived.