Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Video quality is normal. Delivered the courier to the entrance. Easy to control. There are reviews on yutuba. Instructions for Russian No.
Autonomy flight it is very small, 5 minutes at most, the flight it is not very stable, even correcting it try to stay with tendency to some side
Overall, Fantastic flying experience. It was a great present for our 8 year old. Fantastic drone and easy to fly for a beginner.
Full plastic products Controller screw none Battery fully charged the green light is not (manual love)
Arrived in very few giorni.mo lto before expected. A lovely toy.. Now it should I try
Пришел быстро, целый, упакован в пупырку. Хлипкий в соответствии с ценой. Но прочный - несколько раз в деревья врезелся - лопасти целые, работает. Покупали, чтобы понять какой потом более дорогой дрон брать и как его сразу не сломать :) Свою функцию тренировочного выполнил на отлично! Внимание, камера как на телефонах начала 2000-х :) Просто ужас, еще и ширит, фотку прикрепляю. Видео почему то не записалось, хотя файл появился. Наверно нужно что-то донастроить, разберемся. Антеннки липовые, просто пластмасски, но в интернете есть видео как на них нормальные припаять.
The product arrived long before the estimated date, comes with everything that comes out in the publication and protected, now it just remains to be tested
fast delivery, looks very good. haven't tried it as its a gift for christmas
Like the product. But is difficult handling.
Arrived on time and in great condition!
The model does not correspond to the description.
The drone is exactly the same as the photo and brings everything in, the shipment was very fast, arrived earlier than expected in general I am very happy.
The product is beautiful
Good Day to all! The quality of the goods itself is triple. On the other hand, what do you want for such money? A toy for a child, no more. However, the drone description corresponds to 120%. Completeness is complete. Was sent within 24 hours after payment, arrived in time. The store is very adequate. Advise.
Exact description, good quality, fast shipping
A really nice drone, compact, but stable in flight and easy to handle !! I was immediately comfortable .
Arrived ahead of time
Came very fast. Control presented a problem, probably in shipping but they promptly agreed to send a new. The product looks good.
Picture quality is so even nicer
Very nice, looks a lot like the photo, the fast shipping It just remains to prove to see how
Shipping well received and the store answer even friendly and quickly I gave it Well I am baby high -- it seems almost
Freat store and support
Product arrived well packed, will test, but apparently all ok,
Product arrived well packed, will test, but apparently all ok,