Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Store!! To St. Petersburg, the order reached 9 days!! The quality is super surprisingly-the description and photo are the same. I recommend the store! _
Material is very thin so it is not so warm but the style is cute.
Everything corresponds, the size approached. Thank you.
Nice hot
i love this coat and wear it around the house coz it's winter... it's long and almost touches the floor but doesn't, very dramatic :)
Short sleeves, but good for this price
Cardigan perfectly fit at 58 size (5XL) The order had time to come in time, just for the birthday. The store is a great respect!
Very large in length and width for a size M, long in arms is fine with me. For a tall person, his arms will be short. I'm 1,56, weight 64. The fabric is not good, it's polyester, it'll get quick balls. What I need her for is fine, which is to pray. The zipper closes all the way to the head.
No problem in the allowable range
Still, XXL for a girl with the size S was too big. On height 170 without heels touches the floor. And XL would be normal.
The fleece coat itself is good. In general, corresponds to the description, only there is no A-line-floors and the top of one width, there is no expansion down. The length is excellent, it will not be short! I ordered myself, 5XL size with a margin, it turned out to be great, but my husband wears with pleasure) his height is 187, weight is about 100, he just. And fat minus SBR logistics for delivery! Not only did they intercept an order from the Russian post office and simply put before the fact that they will deliver. So they also wrote that there is no place in the post office. Through the operator I try to solve the problem, it offers delivery to the post office in the neighboring city (30 km by traffic jams). While on their website in our city with a dozen points. I 've been tormented for a month!! During this time, all the other parcels ordered later have already come. Twice the parcel received the status of "sent for refund", I had a miracle to see it in tracking, contact the operator (hang in chat hours). Finally, I was offered free delivery by courier. And after a week The Courier still brought.
good~~
At 58 size took 5XL, sits freely, with an increase of 172 length to the ankles, sewn well, with a zipper one runner, from below is not unfastened, but the width width
The jacket is excellent, in my 54-56 The biggest just. There is one thing but it's growth. She is very long for me, but it is not a trouble., I will fit.
Very fast delivery, 12 days before the specified date. Sewing is good, the fabric is like on a warmed sports suit for warm spring and autumn. Expectations were to get a coat with a more dense fabric well and it's a good thing for its season. I am very pleased, I will still order for my daughter. Height 174 cm weight 78 kg took 5XL turned out what I wanted, quite free.
The fabric is soft, pleasant. Very long. My height is 164 cm. We need to shorten it. We have to think about what to do with the Lightning.
Very warm and nice looking! I’d even took one size bigger for oversize look
Cool jacket, very warm, on the Puzo 150 cm maximum size with a margin, on the height of 172 in the floor, the bone covers. I took it for home. Recommend
Corresponds to the description
10/10 S Size in size. Warm, pleasant, odorless
On height 165 to the floor. Good, that's what I wanted. The store sent quickly, and in the warehouse we had a month.
на мой 56 размер уютно устроиться на диване зимой перед телевизором поджав ноги. беда одна - при росте 156 буду обрезать длину. утонула.
This I myself dressed and with a fotcal but this kagbuto blanket bought myself a good long growth of 170 because I myself 180 but this for my wife bought it is a long but corresponds to the description you can safely order leave 5 stars