Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient on a working chair. I think it will also be convenient in the car
Very well made massage. Solid material. If someone is decided it buy it certainly won't narzekał. Highly recommend this shop and presumably the same it not yet once odwiedzę. Thanks a przysłany goods. Yours sincerely
Okey, well-received ~ thank you ^^~
It came quickly. Corresponds to the description. Got, checked, works. Now, let's check the power.
Received today and 100% satisfied with the product.
bought it for my husband, he said the its ok butbthe balls are much better.
Quickly was well-received. Yet guide...
I ordered it, focusing on reviews. Happy. I have great problems with my back, and on long trips I get very tired, as the car though new, but it does not have support for the back in the passenger seat. And my husband and I take turns, we have to sit on the passenger. Therefore, if you also do not have such support, I advise you to buy such a thing. And if you turn on for a while to work massage, and in general class. The only thing if you have covers already with support for the back, the pillow will be superfluous. He'll sit tight. And in my opinion, you would need wires to make it more authentic. And so all class.
Cool thing is comfortable, but the vibration is strong
One of the few products from China, meeting the description, a very pleasant product, massage several modes. Smells decent and nice
Okey
Tactile sensations are very pleasant. The material to the touch is decent, made neatly. Three vibration modes. Rather for relaxation during parking, not massage.
Excellent confort
Vibrates medium, and if partially falls on the head, not very nice. In general, a little different expected, so it turns out the vibrator for the neck.
Shipping took the old four. Reviews as cushion only write what the recommended.
Good quality, but massaging performance just fits the price. Acceptable.
מצויין
Bought as a gift for the new year, works, stitched qualitatively, the material is very pleasant to the touch
Everything is fine, fast delivery
The order came quickly. everything works. the massage effect is controversial.
perfect and very helpful when we are in the street on long way driving... Product very impressive.... thank you
Handy. Thank you.
+: Fast shipping. Many modes of operation. -: The fastening is not under the neck, but under the blades (I do not know why), how to raise above I do not know. Can anyone tell me?
very good thank you
Works well. Satisfied. Delivery is very fast.