Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Se ven y se sienten bien. No los he probado aún en la bicicleta
Rewelacyjny produkt! Jestem bardzo zadowolony! Bardzo szybka wysyłka i dostawa. Na pewno to nie ostatnie zakupy u tego sprzedawcy
Better than the specialized of 100 dlls, more resistant arrived in 15 days in Mexico
The size is tighter than expected. only giving it a 5star cause I gave the glove to someone else and it fits.
Excellent product. 14 days to receive it. Thank you.
Perfect, arrived after a few days. I can't wait to try them, look made many good.
Перчатки хорошие, размер ХХL соответствует №12. на большую руку, ткань плотная, имеются гелевые вставки, прошивка качественная, запястье полностью закрывают. Спасибо большое продавцу и Алиэкспресс за быструю доставку и качественный товар! Продавца и перчатки рекомендую!
goods as described shipped quickly.
Bottom thick and good with four key
Not and tested yet but they look excellent and calm very good perfect at hand
Perfect, what I was looking for
Got, the quality pleasantly surprised, the size is in size... soon I will roll out, it's pleasant to the touch.
The gloves arrived very quickly, 10 days to Bashkortostan. I was afraid that the gloves would be small, but XXL fit perfectly. The material of the pads is really soft and thick, according to preliminary sensations, dampens hand blows well. Weighing 115 kg, gloves are essential. I will supplement the review when I check them off-road.
Goods quality, corresponds to the description. Pads are not helium, but quite soft, not tough. The size coincided with 100%. To clarify the size of the gloves, went to the bike store and tried on gloves, which were on sale.
Super gloves, Please Me Super and good dealer
Super great gloves. Good store fast delivery.
Excellent, good fit, they look good quality and good to answer when using smartphone
They are comfortable and good quality
I would have liked a little thicker. They seem very comfortable. The precise size following the Supplier table. Satisfied with the purchase.
До Минска доехали за 3 недели. Полностью соответствуют описанию, таблица размеров актуальна! Продавца рекомендую! Заказ отправил быстро, трек отслеживался.
Excellent arrive before date, according to request
It took them a little while to get here, but because of local mail. The size fits, but some L. I'm 1.78 and 90kg. For a person with somewhat thick hands it could be very tight.
Superb quality. It's not thermic.
Much better than expected. I'll order others. It just seemed very fair in size.
Excellent quality product arrived ahead of time.