Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bottom thick and good with four key
Perfect, what I was looking for
The gloves arrived very quickly, 10 days to Bashkortostan. I was afraid that the gloves would be small, but XXL fit perfectly. The material of the pads is really soft and thick, according to preliminary sensations, dampens hand blows well. Weighing 115 kg, gloves are essential. I will supplement the review when I check them off-road.
Goods quality, corresponds to the description. Pads are not helium, but quite soft, not tough. The size coincided with 100%. To clarify the size of the gloves, went to the bike store and tried on gloves, which were on sale.
Super great gloves. Good store fast delivery.
Excellent, good fit, they look good quality and good to answer when using smartphone
They are comfortable and good quality
I would have liked a little thicker. They seem very comfortable. The precise size following the Supplier table. Satisfied with the purchase.
До Минска доехали за 3 недели. Полностью соответствуют описанию, таблица размеров актуальна! Продавца рекомендую! Заказ отправил быстро, трек отслеживался.
Excellent arrive before date, according to request
It took them a little while to get here, but because of local mail. The size fits, but some L. I'm 1.78 and 90kg. For a person with somewhat thick hands it could be very tight.
Superb quality. It's not thermic.
Much better than expected. I'll order others. It just seemed very fair in size.
Excellent quality product arrived ahead of time.
Item is exactly as described. Good store and fast delivery.
Very good, size, elasticity, comfort. Buy another easy
Perfect size. I followed the instructions to find out the size and the result is perfect. Like a glove
Sent, delivered-very quickly! The quality of the gloves, according to the first impression, is very good! All-good mood and successful purchases.
Comfortable and good quality gloves Reliable store Good parcel logistics I arrive fast to Oaxaca.
They arrived within the deadline, size a little fair, I advise to order 1 size more, otherwise they look pretty good for what they cost, satisfied, recommend store.
Very good quality. Perfect fit with my size. It comes great when it's cold. At 8 degrees I haven't noticed anything cold, I think even less would work well.
Gloves are excellent. I recommend the size is the same as the declared
Good gloves, though not winter. I like the gel booster that dampens your vibration. They see your hands. A help for my pain in hand osteoarthritis when I ride a bike. Super fast shipping
Product high quality chose the right size to my hand was top
great gloves fit well. second order from inbike very comfortable and durable.