Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect as described well packed and with its staples and nails now missing to try
As described. Good. Thank
Product excellent arrived very fast, strongly recommended thank you very much to supply
I haven't tried it yet.
Great thing, good store, fast delivery, good packaging, seller responsive and sociable !! Great thing, good seller, fast delivery, good packing, seller responsive and communicative!!!
The house was brought in less than a week
Quality very good price this model Strip staples and nails
It goes well but it lacks a little more strength otherwise very good
The goods came on time, it works well.
Works fine
Super
The first thought, when pulled out of the box, it is huge. The length of the power cord is 2 meters. In the complete set a small stock of Staples and pins (cloves). Beats powerful, but you need very tightly and smoothly Press, otherwise does not get a flush. In adjusting the force of impact, the difference was not noticed, at a minimum and a high score of Staples and nails completely. In the photo, all that sticks out of the board, it did not tightly press the stapler. I took it for Black Friday, went out in the District of 1500₽. An excellent device, worth its money definitely.
Nice gun, tried it. Delivery directly to the doors. Thanks store
It came very quickly, in work has not yet checked
Power adjustable, or how exactly the same as well 50hz line grunge power implies weak
As in picture. sticker says 220-240V, 5A - so not 2000watt for sure. There is safety, have to press metal thingy - in order to operate. Note: MUST press against back of the gun when operating - otherwise staple doesn't go all way in. On picture: pine wood, full power setting, pressed against back of the gun.
Checked-clots perfectly (if it is good to press) attached 14mm. Staples. The smaller ones also clog, the adjustment is there (it is necessary to adjust). Purchase satisfied
The product is good ..... but there is but .... in the board at full capacity the bracket did not enter completely... but in the plywood 3mm completely entered so the quality is excellent but weak.
Fills in laminate in dense
The fuse is strongly luftit, the blow is weak, I expected more, 15 staples on the maximum only with a strong press, on the very Staples
It's OK. I'll try.
Upon receipt of the parcel found that the packaging is broken box packaging the same! Since Akia violations of the package was not then the package opened at delivery (most likely the kurber) was very interested in what lies there and is it possible to steal something? I think that you should solve this problem with the trans-breakthrough company. So as not to spoil your reputation! The good that did not break and did not steal about the product itself quality corresponds to the description! Prolavets reliable (5 purchase from him) catch discounts he often pampers his customers! Seller recommend!
Заказывал со склада в Украине. На след. день создали трек-номер, еще через 9 дней отправили посылку, которую спустя 2 дня благополучно получил на Укрпочте. Степлер вполне рабочий, огромный, сделан грубовато но крепко. Пластик качественный, металл толстый, подгонка деталей точная. Сила удара + /- стандартная, регулируется хорошо. Скобы, гвозди идут корректно. Шнур 2 метра. Недостатки: курок на два моих пальца, но нажимается только верхняя часть (нижняя клинит). "Целкость" никакая, нет "носика" плюс упор для дурака. Низкая скорострельность. После промышленного пневмопистолета это, конечно, учебная дубина. Планирую удалить предохранительный упор и часть пластика чтоб хоть видеть куда скобу бить. Живьем в магазине не купил бы. Для грубой пристрелки годится, но от рекомендаций воздержусь.
It's whole. Delivered by courier. I did not try it yet, but it looks impressive. thanks to the store and the delivery service!
Thank you for selling I have arrived and come in good condition and thank him for choosing an excellent shipping company. And I recommend it worthy of trust.