Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The purse is cool, it looks expensive. But inside was rubbing and outside some ugly scratches like scars. For these shortcomings, the store repaid 200R. In the rest, the purse is very cool.
It came in the specified time, quality 10/10. Little present. I recommend to buy. Thank you!
Quality is very good, sold out quickly, and received quickly! I recommend the producer, thank you!
Very fast delivery through the point of issue, soft, smells like skin, but a probe of a different color. If everything is stuck then thick. A lot of cards in the folding pocket will not stick, because it will not close. While I get used to it
Okey OK
Nice purse. I take my husband already the second, serves a long time!
Name was nicely engraved. Stitches well done. Very happy with the wallet
This is my second order. The first ordered her husband as a gift. A convenient wallet, you can put a passport. 12 days delivery! Seller recommend!
Кошелёк отличный. 10 звёзд. Заказываю уже третий раз у этого продавца
Delivery was tracked on all points. What I ordered then came. The purse is excellent in quality. Already using. Everything is wonderful!!!
The purse is excellent. 10 stars. I order the third time from this store
Thank you very much not the first time I make the order very satisfied, the skin, no smell, the castle would like better after a year stops working))
Товар соответствует картинке, симпатично упакован, пришёл быстро.
Товар норм. Все соответствует. Но есть одно НО Заказал в этом магазине 4 товара, сам продавец разделил доставку на две. В одной было 3 товара, в другой 1. Тот что один приехал, получил, а вторая доставка с тремя не приехала. Пишу им, без толку. Звоню в доставку, отправляют в магазин. Магазин в доставку. И правды не добиться.
The product corresponds to the picture, pretty packed, came quickly.
Кожа хорошая, но с вмятинами, надеюсь, что они исчезнут. Тиснение плохо пропечаталось. Доставка через Сбер - это писец...
как всегда на высоте.беру второй раз
I like it
пришло довольно быстро в Москву, товар хорошего качества
Приятный на ощупь, мягкий. Есть запах кожи неплохой. Обрадовал отдел для мелочи, который закрывается на молнию! Упакован тщательно, доставка быстрая. Подарок еще не вручен. Рекомендую магазин. Продавец был на связи. Желаю процветания бизнесу продавца!
Продавец сделал гравировку, как и просила, просто при покупке указала место гравировки и надпись. Так что очень хорошая вещь, берите! Пришёл в новосибирск за 2-3 недели где то..
товаром доволен,очень удобен,влезает документы(паспорт с правами), телефон.пришёл на две недели раньше заявленого срока,продавцу огромная благодарность!
Great product!!! Great store!!! Recommend!!!
Quality fire
Pleasant to the touch, soft. There is a good smell of skin. Pleased department for small things, which closes with a zipper! Packed carefully, delivery fast. The gift is not yet handed. I recommend the store. The store was in touch. I wish prosperity to the business of the seller!