Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 5 days. The store is sociable. The questions are answered quickly and in detail. The order is satisfied. The Saw Works. I haven't tried it yet. I can recommend it.
Sent quickly but went very long without three days three months. Packed well. Saw excellent
Excellent saw, especially if the discs are different to buy. Ordered the second, at the request of a relative.
The goods went 49 days
Fast shipment and delivery. Good quality saw. I am happy with the store and the goods.
Excellent.
Very cool thing
Классная вещщщщь, очень доволен!!!
The product is good, but the delivery is five months, I had to make a dispute on delivery
The order came to Omsk in 12 days through DPD. Packed well, like everything at workpro. The saw turns on, quite loud. Until I have to, I'll unsubscribe later.
Super fast delivery. I got here without damage. Check in work now can't
The quality is good, it works properly. Upset only that it turned out to be broken the limiter on the corner (the spot welding fell off), but this is fix. The unit itself is decent.
Super fast delivery, perfect for my garden project, cheaper price
ok
Good saw! How long does not work, but let's hope for the best! The goods are satisfied!
Everything is fine!
Moet ik nog uit proberen. Voor zover ziet het goed uit.
The order did not come within a month, although they promised fast delivery. Opened a dispute, the money was returned in 3 days. They didn't lie here. The desire to order from this store is missing.
Delivery from Russia two days to Yoshkar-Ola. looks quality, as a Bulgarian on 150mm. That's only the diameter of the SAWS is small about 10mm and thin. You have to put in a miscarriage to use standard saws with a dtameter. Recommend.
Delivery fast, included works tomorrow in the case I will check out how he works
Arrived in advance, it works perfectly!
I liked it. At 4,5. The platform is quite stable. The angle needs to be exposed to an additional tool. When cutting, there is no need to use the force, so the angle does not knock down. Pilil and boards/bars for the entire depth of the disc and along and over-everything is fine, the power is quite enough. The difficulty with retention of the course, if you need a cut exactly along the line-you have to look at the beginning of the cut, and from there the sawdust flies. Open glasses do not help much. Output under the vacuum cleaner of a small diameter and without connecting a vacuum cleaner, on a damp tree, quickly clogged. But it doesn't hurt much. Complete discs are simple. The disc has a Luft Wood on an axis of about 0,5mm. Better take immediately spare. Took from the same store a set of the same brand-with them everything is fine.
The packing is slightly crumpled, not critical. The machine works. As in the case, I'll add later. There is no instruction for Russian, but the one who worked with the power tool will deal with without problems. To Mosk. OBL. delivery 35 days.
towar ok
I am sincerely happy with the goods and store. The goods are not cheap, I could have had extra. Payments. The seller made delivery via TC. I drank my money. Made soundly, aluminum casting is good, the handle is rubberized, convenient to hold. Before serious work, The Saw should be adjusted: bend where it is necessary to iron to bring the plane of the disc to zero at any cutting depth. It works quite quietly, the start is made with a small jerk. The sole could make it more durable for bending. I made plywood. First cut 3mm, then cut. No chips. The photo was cut. Seller recommend.