Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect
Very nice Thank you!
My broken zipper came
para viajar bien y salir del paso. calidad precio buena
Received everything! Thank you store. Got the item in a decent timely manner and it came as described. Quality was also good and price was fair. Would not hesitate to buy from this store again.
Заказала товар 11.11. Пришло в Украину 20.12. Товар пришел общей посылкой на новую почту. Очень довольна товаром и продавцом. Большое спасибо, буду заказывать ещё.
Beautiful, just like the picture. It is ideal for traveling, good size.
Fast shipping Good quality product Satisfied
Very happy with my purchase, it is great, good quality and size and with compartments and separators. Thank you store
Same as the description. Toiletry bag with several compartments. Good size.
It's small the photo space seemed to have more
Delivery to RB pts fast, weeks for 2-2.5. The product corresponds to the description. Beautician pts roomy, I do not have much cosmetics, but I fit over all that I need and the place remains. The fabric itself is not very dense, but it suits me. The sizes are approximately 21x19 cm. The color is slightly dim than in the picture, but not critical. Locks are normal. The firmware is also normal. I'm happy with the goods. The store sent the parcel pts quickly. Seller recommend.
I ordered 30.01, the parcel came to the Post Office 15.02, in Mo. There is no unpleasant smell, the beautician liked. At first it seemed small, but everything was appropriate.
Quality is good. Delivery is very fast (9 days to Nizhny Novgorod). I did not communicate with the store.
Cute bag! I'm sure it works great for makeup but I'm using it for my diamond painting stuff lol. The little Velcro part is a little wonky but it still works fine.
Very pretty
It's light. Plastic that makes like noise. It's nice though. It has good capacity and pockets inside with compartment. It has double-set handle and zipper. I 've been happy. When I fill it up it's gonna look
It is such that the description, the delivery time was short, is medium size just enough for you to put the basic for a trip, the fabric is soft, and the color is very vivid.
it’s actually not as big as it shows in the picture. overall it’s good and has many compartments
I thought it was big and it's super small, I can hardly fit anything. I bought it to take all the manicure quit but good… is fine because you can separate the middle part.
Very well everything as always, well packaged and still small come in a lot of things, I recommend store and products a lot of mooooooo.
Пришла примерно за 20 дней. Достаточно не большая. Немного торчат нитки. Пришла слегка помятой. Вместительная.
beautiful & Good quality
She's cute. It's prettier than the picture. I'm super delighted.
Заказ пришел в Киев за 25 дней Новой почтой. Посылка была объединенная с другими заказами. Трек отслеживался постоянно. Косметичка пришла целая, без дефектов. Немного торчат нитки, но это не критично. Цвет красивый, насыщенный, ткань тонкая. Очень удобная, влазит вся необходимая косметика. Теперь ничего не валяется, как попало. Покупкой довольна, продавца рекомендую.