Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached quickly, in two weeks. quality is good. The truth thought will be a little more)
linda
Personally for me, not very comfortable cosmetic bag (the bottom is small, the force does not hold) in everything else, as in the picture!
Es pequeñito pero está genial, tal y como se describe, así que muy contenta con el producto.
Very nice and I arrive fast is very practical
calidad excelente, viene para poder pegas y despegar una parte
Very cool
It's very pretty and exact to the photo. Thanks
Everything great
Szybka dostawa. Towar zgodny z opisem. Polecam sprzedawcę!
Wonderful cosmetic bag! Very cute, neat))) was well packed. Locks all work. Very roomy! I thought it would be smaller. Super fast delivery, which is very pleased! The store is undoubtedly recommend!
Excellent quality. Just like the description. Very fast shipping to Argentina. It took 60 days.
Hermosa
Came the parcel to Belgorod in 3 weeks, small, I thought it would be more.
довольна приобретением, только должна ещё выпрямиться нормально. замок длинный, идёт снизу, ткань хорошая, нравится. штука довольно вместительная.
As in the picture
I ordered a cosmetic bag for my granddaughter 18.05., received 003.06. Tracked only by China to 25.05 .. Beautician corresponds to the description of the store. Very roomy, the seams are sewn well. Has two runners on the lock. To buy is recommended for storing cosmetics at home. You can't put it in your purse. Thank you very much to the seller for fast delivery and good goods. Seller recommend.
Exact product to description, very nice, and I arrive dente of estimated time.
Muy bonita, es la segunda que pido y estoy encantada.
It is good for the price it is in, the quality is not the best but for the price it is OK. The color is a little more opaque than the one in the photo, I recommend.
Материал не очень а так все норм , думала будет больше !
Beautiful, it'll go great to keep all my war paintings and have it all organized :)
Расцветка такая как на фото, думала будет больше, а так чуть больше руки моей, Доставка быстрая
It took almost 3 months to delever. But the product is very good and same as picture and description. I am very happy and satisfied. Thank you store.
Exactly like in the picture, very spacious and the material looks cute