Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
в Беларусь прибыл за 34 дня. качество неплохое. на фото сравнение с профессиональной стоматологической капой (думаю, понятно, где какая))). Отличия: эта капа более толстая, но спать в ней удобно; она короткая - не хватает на последние зубы (хотя у меня маленькая челюсть), а в профессиональной именно на них идёт утолщение, тут же на передние зубы больше силикона; в этой разговаривать неудобно, получается смешно, но я брала именно для сна, поэтому этот момент не принципиальный. вывод: при бруксизме использовать можно (тем более за такую цену).
thank you just like the picture not sure how to use it yet! I think I have to put them in a cup of hot water first ? then try too bike on them too shape them? hmm try thank you and may God bless you and us all always ❤️ sending you real family love from here in Camden town in London stay safe
Perfect. Such as the description
It's what it offers.
The product arrived well and meets the described Thanks to the store We recommend it
Таким образом, это несколько отличается от некоторых фотографий-это профессионально сделано и дорого. Но после нескольких испытаний и ошибок мне удалось получить хорошие наборы. Вода должна быть очень горячей, почти кипящей-Используйте керамическую миску с горячей водой, не используйте чайник, набор будет плавать, и вам придется отправить его на дно, так что он нагревается в целом. Он немного усадится и, как правило, прилипает к материалу и теряет форму. Вы поместите его в рот и используйте язык, чтобы вытянуть изнутри и ваши пальцы снаружи. Не сгибайте, так как он будет складываться, и разворачиваться будет невозможно. Если не удалось, сделайте это снова. Предварительно закрепите ручку, так как после этого ее будет сложнее снять. Будьте осторожны, чтобы не сгореть самостоятельно.
I placed my order on April 5th. Today is April 23 as the description and super fast, missing to use and see how it was.
So, this is somewhat different from some of the pictures - those are professionally made, and expensive. But after some trial and error, I've managed to get some good sets. The water must be very hot, almost boiling - use a ceramic bowl with hot water, don't use the kettle, the set will float and you'll have to send it to the bottom so it heats as a whole. It will shrink somewhat and tend to stick to stuff, and lose its shape. You place it in your mouth and use the tongue to pull from inside and your fingers from the outside. Take care not to bend as it will fold and it will be impossible to unfold. If unsuccessful, do it again. Clip the handle previously as it will be harder to remove after. TAKE CARE NOT TO BURN YOURSELF.
NAILED IT! Mouth guard arrived quickly and in good condition. Only a few small marks on one of the tabs. No instructions provided, but I found some in the "Questions" section. Dip the guard into hot (just boiled) water holding onto the tab for 10-15 seconds, then carefully place in your mouth (yes, it will be hot!), and bite down and rub it against your teeth until it cools. This happens quickly. Be careful placing it in your mouth. On my first attempt, I bit down, squishing one of the edges. They do not separate again. It takes a lot of effort to try to form the plastic so you can try again. As you can see, mine are off-centre. Not quite like the ones in the ad. Still, they work. Wash the plastic before forming. No taste to the product. Very good price for this product compared to stores here. Thanks to a great store for a great product. #mouthguard #dental #nailedit
Fast shipping good quality I recommend this store 100%
Arrived mtmtmt fast. 15 calendar days! Arrived as the ad, am using!
Быстрая доставка хорошее качество я рекомендую этого продавца 100%
Excellent. Very easy to mold. Love it. It's way better than the $30 ones.
It came fast, let's try them
Hot water is used, so it stays but it doesn't look so good
Got everything right and fast. Product description.
Легко намочить зуб горячей водой. Он отлично выполняет свою функцию. Я рекомендую это.
muito bom , obs tem que colocar em água fervendo por 15 segundos e moldar
Im satisfied with my purchase. I ordered this teeth cover on Jan. 28 and received it today (Feb. 22 2021). Everything looks as described. I didnt test this product yet, but so far Im happy and I recommed this store.
Everything is fine I advise the store
Easy to grind your teeth with hot water. It performs its function perfectly. I recommend.