Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you
Before ordering with the store did not communicate. Chose the largest and did not check the size of the ruler. 19 cm with a boat. Need 4 batteries Pinky AAA. In the kit batteries do not go. Works for movement. But I did not understand how it turns off. For the corner cabinet ordered two. They are attached to two-sided Scotch. I will try to complement the feedback after installation.
The goods went 21 days. When motion detection shines 40-55 seconds. It shines bright, good.
The order is received, everything works, only the range of motion sensor is not enough!
Very good, by cons, I had not seen that it was necessary 4 batteries ....
Small, but that's what they wanted. Without batteries included. It is necessary to buy separately. There is a double-sided Scotch, which is convenient to attach.
Very kind night light, the movement works fine, I recommend to everyone, went a long time))) but came
Cool!! works! only batteries need to buy 4 PCs 3a. to St. Petersburg 2 weeks. The process of opening the door is attached
It went for a long time, it works, hung in the hallway, so that the light would turn on in the evening. Works only in the dark! Dont tupite
Works perfectly. Recommend. Are 4 AAA batteries.
Today my order within gotten… was tidy and well packed… thanks very much
AM with problem in product that detects the presence. Believe be defective.
Received in 14 days. Identical to the description. It works properly and illuminates a lot. Good salesman. I'll repeat.
Good product good use, we will
OK. The lamps are built-in photoresistor, in daylight does not work. Nothing is adjustable, the sensitivity (range) is normal. It shines well at night. The only thing that the screw in two of the three had to loosen slightly, otherwise the batteries from the compartment were not pulled out. It is attached to magnetic Velcro disposable.
Price Satisfaction good cheap price
Fluorescent yellow is a day, white color is magnet love once being separated after the IS recognized A safe, every press will have turned to ㅠ ㅠ
For this price is OK, reacts always, works in the dark. Only went very long, almost 2 months..................
Super fast shipping. It's the second time I 've bought them, I like it a lot and the motion sensor goes perfect.
Good. recommend.
For a very long time there was a parcel and was damaged. The lamp doesn't work. I do not recommend the store.
Quality product.
At first, I did not react well to movement, but I needed something to recharge inside, now it reacts well, a cool thing, a recommendation
It is a very good product, as it comes in the photos, highly recommended
Все отлично! До Москвы за 99 дней! Товар соответствует желаемому качеству! Всем рекомендуем этого продавца!!!