Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent lamp, super quality, delivery-to Moscow week.
Fast shipping
Thanks for the quick delivery, 3 weeks to Israel. Only received my order and need to try it out first.
Very fast shipping, it only took 7 days, incredible speed! And the wall lamp is very nice, very high quality and with excellent finish, it looks very well placed on the wall, creates a very nice decorative atmosphere, and works phenomenal, it detects you very well and turns on quickly! It has natural white color. A Hello and thank you very much store!
Very cool thing. Very quickly came the parcel. Works fine. I will order more!!!
It's fine. Shipping is super fast. Lamps are excellent, they do not blind at night. The lamps themselves are magnetic, you can just magnetic on the refrigerator or other metal surface. In the photo in charging mode.
Он очень классный!!! Доставили за четыре дня. Есть гарантийный талон и запасной двусторонний скотч! Работает чётко.
Delivery fast description is correct. Quality is good. Everything came up.
Very high quality lamp. Ordered 2 PCs Children, very satisfied. Let's see how they show themselves in work.
Perfect good.
There is one 3M standard adhesive tape + one 3M tape attachment on the magnetic pad. The lamp is type C charging. works fine. Brightness is good.
This living stuff for four designs from finish convenience perfect edge to wall Sensor Toyota Excellence High brightness also fit Two purchased a used one PCs living room toilet light button top installation Sensor distance wide four important pieces gift and also buy manufacturers etc. Base Layer products believe shovel.
Small and discreet. Very comfortable the iman. Dim light and the sensor works great, it detects you at 2m. 3 positions, ON OFF and AUTO. I haven't checked the battery life yet.
Lights fire. I took 2, for some reason everyone has different photosensitivity to turn on. One in the gloom does not turn on the movement, the other works in daylight. It came very quickly. Looks worthy, its function performs completely.
The order came quickly, in 2 weeks. The night light came charged. Switch for 3 positions: off, on and auto. On the "auto" reacts to the movement and turns on. It goes away somewhere in 30 seconds without movement. With the light on, it does not light up, but in the room in cloudy weather turns on. In the very night of the magnet, you can put it on the boiler. There is a Velcro stand and another Velcro, a cable for charging.
Excellent structure very sophisticated extremely satisfied That quality Top line
Externally and tactile qualitatively made. The stand is attached to the surface on a double-sided tape, and the night light is attached to the stand by a magnet. Therefore, you can remove from the wall and take with you. In the kit there is a cable for charging.
Within only on arrival. Experience Day day light military procedure when acid Ali-Ten Standard Shipping China best Oh take picture. Think more size is small and neat harness. Brightness may be different. Magnet attached cordless rechargeable highlight more tidy.
It's just a gorgeous night light. Convenient to use, thanks a lot
Overall recommend! Arrived in 10 days, well packed with no damage at all. Traceable Came charged. 3 modes as described. long range and sensitive to light. strong magnet. very nice feel in the hand and nice light. the only thing is I have ordered natural light / yellowish and came white. maybe it is white to me? cause on the box sticker says natural. there is English manual
Great lamp. Delivered quickly in Pyaterochka. there is a sensor of illumination and movement
Product brightness brighter and sensor well operation. Domestic's name where the product than Ikea of sensor etc. The base layer product looks to be much better
Nice lantern. Bought for 780r. Motion and illumination sensors are present. With warm light, it does not shine bright.
Excellent product from this store. Baseus is a brand that has great quality. And it came super fast.
It arrived very quickly and the good is intact. Very happy with the product.