Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty pendant fast delivery thank you very much
Great. fast shipping.
You get what you pay for. Pretty enough for the price
Very beautiful hairpin! But you need to put on a thick section of hair, otherwise it does not hold.
Very nice hairpin. Received quickly.
Very nice hairpin. Beads are plastic, but of good quality, practically do not distinguish from glass
It's very nice and I come very well
product as in image good quality.
Came to Moscow in 19 days. Corresponds to the description. Thank you store!
Shipping fast. The goods are packed in a pu bag. The whole thing. For such money, normal quality.
Good product. Received without any damages. Thank you store.☑️✅☑️✅✅
It's more like a brooch than an elastic band, and so just super
Product is exactly as pictured, though a bit smaller than I imagined which is honestly a good thing. Its very dainty and pretty, it holds surprisingly well and all around looks great. I love the slightly different rhinestones and tiny charms. it does not snag on hair or get stuck. Shipping speed was pretty good too, the only troubles I ran into were because of the delivery company it ended up with but thankfully all ended well and I am very happy with the product as well as store response^^
Corresponds to the description, beautiful. It keeps pretty tight. Heavy, metal :)
Small than expected but I love it !
Lovely decoration not plącze up we wlosy. I am glad :)
Really pretty hairclip. Only thing that bit bothers me is that clip is up not to sideways.
The hairpin came on time. Quality is good, without marriage.
I did not communicate with the store, I'm happy with the goods I recommend to buy. The product corresponds to the photos.
доставлен товар быстро, красивая заколка
It's very pretty but seems very fragile too. I'm afraid I may end up breaking the clasp
Beautiful hairpin. Quite tight fastener, the quality is good, as well as the performance itself. Although it will not hold a large amount of hair, but it looks even over the gum is chic.
Beautiful, but it's neat to hang
Very beautiful hairpin, small, gentle and neat. Fully corresponds to the photo. All the pebbles are in place, everything comes in. The clamp is tight. Complement the image and decorate the hair-the most it. Fast shipping. The store and I recommend it.
Very beautiful. Shipping very fast