Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping arrived in just 10 days. Audio is regular quality for very good price
Delivery is fast, the microphone is good. Thank you store!
The goods are good, the edge, the phone dynasty. Women clothespin tugovata ale nichogo. Ukrposhta, Dodoma brought
The product came in good condition. Thanks to the store
Delivery fast, only did not understand how to use it
Very good! It looks good quality
It came well. Lack of proof of detail
Receipt in good condition thank you to the store the delivery ver Algeria very fast 20 days I am satisfied hamdouliah
arrivé en 40 jrs paraît ok mais pas encore testé
the difference between before and after using it it so clear thanks to the store
In Kyrgyzstan, the city of Bishkek arrived in 2 weeks, which is very fast) a normal microphone. Works only with the phone, Canon cameras not working, did not check on the laptop. In the phone, the sound quality is good, sometimes catches interference when somewhere the phone rings or alerts come.
Good decent microphone. For видоеблогов is an indispensable device. Delivery less than a month. Packed in normal package.
Доставили в Москву достаточно быстро. Микрофон работает хорошо.
I'm from Morocco, the product is very clean and high quality, and I'm very satisfied . fast shipping (y) thank you, store,
The parcel came in 26 days. The product corresponds to the description. I checked everything works just fine, for such money. Connected to the phone and computer, works well. I bought for a teenager 14 years, as an addition to a gift for St. Nicholas's Day, because the child really wanted such a microphone. I think he'll be delighted. Thank you very much to the store.
Received in good condition. So far I 've only tried one of the two I bought. I will leave further comments.
All good
very good product and supper good-sound
good
product is good it's working condition ☺️
Thank you guys
Got here in two weeks. Looks like a class. Warmer and put in the car for Bluetooth communication
I like it very much, all excellent with the product. I tried it and it works fine. The only complaint I have is that it took a long time to arrive, but it came in excellent condition.
The arrival of the product in your short damage
Посылка пришла в Москву быстро, упаковано надежно качество отличное, покупкой очень доволен!