Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is refrigerator function as a brilliantly in China. Seller inverse continuous product shipping and state as kindly counterparts. I recommend this product. PS: store show called translation as wrote. Korean Alphabet this translation think more difficult than in ....
Еще более красивый מהתוה thanks благодаря продавцу. Потратили много времени, чтобы достичь, но для потрясающих
Even more beautiful מהתמונה thanks to the store. Took a lot of time to reach but for amazing
The arrival time of this package was faster than I expected. I opened the package and started using it. It was much better than I expected. Its quality and function are as described in the picture. I am very satisfied. I will consider visiting this shop again.
Хороший холодильник. Пластик на ощупь прочный, ничего не болтается. Пустая температура быстро увеличивается. Здесь теплоизоляция может быть немного лучше по моему личному мнению, но в целом неплохо. Полтора роста.
Получила хорошо упакованный товар, без повреждений. На зеркальной дверце защитная пленка. Ещё не подключала. Товар дошел быстро до Москвы за 10 дней.
Has received well-packed goods, without damage. On the Mirror Door is a protective film. I haven't plugged in yet. The goods reached Moscow quickly in 10 days.
Cool refrigerator, delivery fast!
The logistics is very fast. You can also cold beer bring when you on a field trip go
The package was received immediately, and I opened the package with excitement. It is the same as described in the picture. I like it very much because it is really practical. I will buy things in this store again. The service is very good!
Большое спасибо друг, вам нужна статья, которая не в вашем магазине, я рекомендую отправить фотографию или ссылку, и она получает ее дешевле, это отличный продавец, большое спасибо.
Транспортная компания сильно задержала заказ. Боялась, что не получу. В итоге привёз курьер, холодильник очень милый.
Thank you very much friend, you need some item not in your store, I recommend send photo or link and he gets it cheaper, he's a great store, thank you very much.
The transport company strongly delayed the order. I was afraid I wouldn't. As a result, I brought the courier, the refrigerator is very cute.
The inner space is large, the partition is clear, adjustable, the overall temperature control is very stable, it does not consume electricity, the operating mode does not disturb sleep, and it is convenient to move the location
Мне очень нравится, упаковка выглядит хорошо, я в. В. Моя спальня для хранения MYMAKE UP, спасибо продавцу
I LOVE IT, THE PACKAGE LOOKS WELL, I PUTIN MY BEDROOM FOR STOREING MYMAKE UP,THANKS SELLER
Качество выглядит хорошо, он также подходит для автомобиля, и индустрия бизнес-услуг очень хороша.
The quality looks good, it also fits in the car, and the business service industry is very good.
The package was delivered in just two weeks. I am very satisfied with this item. I have been using it for a while. The quality is very good and it is very practical. I will give a five-star evaluation and highly recommend this shop.
Холодильник пришел в прекрасном состоянии, хорошо упакован, очень быстро доставлен!
The refrigerator came in excellent condition, well packed, very quickly delivered!
Очень долгая отправка и доставка, около 1,5 месяца в Московскую область. Привез курьер. Холодильник работает пока. Немного повреждена дверь, но этого не видно! А так все, как на фото!
Very long shipment and delivery, about 1,5 months to Moscow region. I brought a courier. The refrigerator works for now. A little damaged the door, but it's not visible! And so everything, as in the photo!