Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it
another parcel with amazing balloons from this store! nice quality and fast shipping!
Balls are very small
Good quality. As described.
Excellent. I recommend this store. Thank you so much.
Super! Came even earlier than promised! Thank you, very on time!
Packed neatly, did not recalculate, but I believe) delivery is fast, thank you)
Perfect
Excellent product I will continue to buy and arrive quickly. Thank you store
excellent quality thanks a lot
Ordered 11.11, taught 16.12. Delivery new mail to the office. Not yet.
Order September 19 and received October 14. Received two extra balloons... 52 instead of 50. Beautiful gold colour. Very happy.
Less than look in the picture, very loud burst... Beautiful, bright colors. It's hard to inflate. Very strong (powerful) elastic band. With the store did not communicate, the order came in 2 weeks. For Israel very quickly. Unfortunately, we get stuck in customs for a long time.
So far the product looks accurate you have to wait for use to know the color and if there is no broken, the pieces came complete. After use I will increase my experience
Not used all bladders, bought P New Year but Enci and seemed good quality. Stay tuned to size bladder and the quantity.
It has arrived very quickly and is as reported in the product description.
The parcel came quite quickly, everything corresponds to the description, everything is fine, everything is beautiful. If there is something wrong, I'll add a review
That beautiful kind of gold!
good quality
I loved these balloons, the size and color Indicated in the image
All OK very large balloons. 12 inch.
Very fast delivery to Latvia. Balls quality.
sturdy and lovely balloons
Right good, big balls, 49 pieces turned out. Colors are different, the Green was only 2((((
Four gallops are missing two silver and two blue but otherwise it's fine