Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not like aluminum, more like silhouette. Performs its functions, there is a small backlash. Let's See how much IS enough.
It's a little short of what happens, but it's okay.
Great product, strong and well finished. Delivery time consuming, but in time.
The aluminum laptop stand looks solid and durable, comes with a portable bag. No cap! This is better than the plastic stands I've seen. Arrived in almost 4weeks.
It looks strong and that's fine. I bought it cheaply.
good material. laptop stays firm to the product, but not sure if gaming laptops can handle with its fans staying in a different angle.
Very satisfied with the purchase, firm and minimalist. Can be transported anywhere
I'm an upgrade type, but I hope I can put it a little longer.
I paid 10.12 days and received 15 days. It's sturdy and good, but the area unfolded is narrower than you think, so if you have a 15.6-inch laptop that has some weight, the edge I move slightly when I use the keyboard, but it's a bit of a shame. If the area is slightly larger, it's a really good product.
It will take 8 days including Chuseok to Korea. It is made of iron and is durable. Good cost cost
Good, a laptop box, a car with an aluminum alloy. The signs of the humanitarian nalipkah do not get on the table. Recommend product and store! I mind the whole world that Russia is a terrorist country, an aggressor country. Russians kill civilians - children, women, elderly people!!!
Excellent, I recommend! I took it for drawing. My iPad Pro just came in
It was about a month in Bishkek. On the quality of norms, it does not look like aluminum, but like a strong design. My laptop Asus ROG Strix G15 weighing 2,3 kg withstands quietly. In general, I'm happy with the purchase)
There is a loot and a small Bolt, the surface is not polished, rough, maybe it's silumin, not aluminum, next to the MacBook looks cheaper. does not hang out and does not pay attention. For 350R, with fast delivery to the point of issue, almost perfectly
Well received. That's good. It's sturdy.
Perfect support for my 14-inch notebook, looked great! It is super resistant, comes with rubber protectors, do not know, very thick not to scratch the notebook on the base, and also on the bottom not to slide, and accompanies a very good sachet to store it, I recommend the product more!
It's like aluminum. The deadline is good. It takes 6 days to ship. The product is good. It is recommended.
It came to the lion for 3 tizhni. Yakiste is normal. I will describe the product. Taking metal pidstave. The 14-inch leptop in the metal building is sung, 15-inch can not go, lay in the form. Seller recommend
Shipping Faster I don't know and one is not an upgrade version. What's the difference between the two? More rubber upgrade The folding part is also a little bigger. However, the older version feels a bit harder. Silver spherical The upgrade version of the dbefore.
The stand looks like the photo, nice design and works well