Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Slovenie came to the next thing in 23 days! Vishak is good, solid! Skoda, don't talk, ale will serve! I took on excise duty 3 in 1, for 74 hryvnia, I am free!
Cool gadget for kitchen. Could have szerzej rozstawione hooks because Cups don't fit. When powieszeniu cups hanger the odgina
Is longer than what I was looking for, though and a very good product.
Very good product That's fine Thanks to the store I highly recommend Thank you ALIEXPRESS
It took him 15 days to arrive, as described and seen in the images, he is not the first one I buy and perfectly fulfill his task.
Very convenient, maybe not suited for very heavy things unless you tighten it to the furniture. There is even a hole at the end of it so it would be easy to tighten.
This is as it is I loved to put my glasses and they are super beautiful a place without failure
Cool gutches, from the middle metal. It is a class economy of the Ministry. Raju.
I have not used it yet but the state overall is good: finish or even thickness The gap is wide enough so even to put on a thick tablet it comes in The metal looks solid and we can not twist the naked hand hook
The order arrived fast, it is exactly how it comes in the post, all good.
Good product as in the pictures, iron, Fast and neat shipping, I recommend it.
I'm pleased with the item, the quality is very high, the store is strongly recommended
The house in Ukraine for 2,5. The salesman of zamovlennya is practical. 3 The store is not responsible for all is not consumed. Reviews-trimannya: povne-in the reviews of New York. If you want to go to the kitchen, you'll have to go to the kitchen. Posilka Dijla without ushkogen, Bulo packed bilsh less normally. I recommend it to the reception store and I recommend it. Ruzky korabyl go n @ × heh! Glory to the heroes of that zachistnikov of Ukraine! The death of the svino-rashiskim to the invaders!
It is sturdy while using it as a children's Cup hanger, but the glass cup is not because it is narrow. Kitchen appliances recommended
Class, I came to pity with one zlamanim with a hook, the Cats returned the vidraz (they watched the Skarga automatically in seconds, turned the cats in 13 years). Chic, recommend A country in which no one wants to live and only cowards and mediocrity live there
Second purchase, I liked it quite recommend, it was missing one of the items
Garna yakiste, viglyadak nadino. It was for 2 tizhna, it was for shvidko
Pakaramais no metāla atbilst aprakstam. Tāds pats kā prezentācijā. Iesaku iegādāties.
This one like the one in the picture I really liked the sent was less than 1 month
Excellent Product, matches the description and is identical to the image. The delivery was very fast, if our gift review serves you a like. Thank you!