Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK, recommend. Slap-up plastic
Parfaite
Love the phone case. I was worried that it would feel more plastic like but instead the quality amazed me. I thought it would take too long but it came much earlier than the specified date, only realising now that I didn't review it. Highly recommend, even thinking of ordering another one at some point just to switch between this and another one
Ideal)))
Walked to me for a very long time... already thought, will not reach) but waited. I like the cover, it sits tightly. There are a couple of jambs on plastic, but not critical. Thank you.
its good looking and soft for hands
Шуршавость на нижней рамке Был немного не обработан низ, убрал самостоятельно
I order the third one. Quality is satisfied. Recommend
Great case! In my opinion, better than the original and for this several reasons. 1 closes the camera and the camera will drown in the case (from the prints too) 2 The skirt is available, will not be rubbed where the charging connector and will not be damaged when when 3 not as sticky as the original one and in the pocket easily lies down and in the hand holds the norms (nice, neat.)4 buttons pleasantly jams. I recommend in general.
Perfect.
Very good fit with iPhone 13 Pro. Shipping took almost two months, but the quality is outstanding.
It took a little while to get there but it's excellent.
Cool cover. Corresponds to the description
amazing quality and design, really comfortable
Best Hood already bought in life, perfect, buttons were muiiiiito easier to tighten. Arrived super fast.
The item arrived in excellent condition soon I will buy more
A chic cover with a very fast delivery to Turkey. On 12 pro as native. The keys match, not slippery! Recommend!
Thank you very much indeed
Compliant and good quality, the Shell comes back slightly on the sides of the screen to protect it
Top cover, great workmanship.
Чехол хорошего качества. Почти без запаха. Приятно лежит в руке и отлично подходит к смартфону. Линзы камеры хорошо закрыты от повреждений и в то же время не мешают сьемке. Рекомендую )
Not tested but looks good
Excellent goods Came fast Thanks to the store processed and sent quickly With the seller did not communicate but everything is fast and clear
Looks amazing thanks much..
Perfect