Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To be honest, not very neat, but we took for shooting-there it will be enough) in addition to nails with stones there are spare just shiny to dilute it all.
It takes less than 3 weeks to arrive. I am very satisfied with the cute nail tips.
Good product. Delivery within.
Colorful sea
thanks store I will buy again from this store so amazing
lovely
Sparkly design めっちゃ cute. Deco pawl the 5th saw Deco jinxed silver glitter X soldering tip . Don circle ホーテ whoo after with the outside round accessory, much qualities. Deco firmly せっち ゃくされてとれるけはいなし♪ Glue the Fu Fu ぞくし. No razor ょくあるせっちゃくざい originally? but covered with Elbow ょ accessory to よわい makes sense because おもう Swirls bun with glue as does the excellent model hair is nice and おもい. The easy to your Toku's and おもい.♪
very cute! will be ordering more
Very nice
I really liked it, thank you, thank you, thank you.
Excellent product
Glitter cute
This root long data pulse is too much apart from top gel led Bar Light and stick to think China
They come very well protected, they already have glue, they are equal to description
Simply lindasamei these nails decorated.
Beautiful fake nails the quality is great! The store is very friendly and very understanding! I am happy with my order do not hesitate to buy from this seller Thank you to the seller!!!!
amazing quality
Cute if いきゃ swirls ょう hombre can like とどい do oh oh oh oh
はこ is squashed the けども of はし ゃしんとおなじでかわいかった
Like the picture, super cute and fast delivery. Thank you!
pretty
OMG, BEAUTIFUL! Item is perfect, extremely fast delivery without contact with store. I highly recommend the seller. Thank you very much!
Very satisfied. Fast shipping, jewel stones are all properly secured and pretty design. Did some filing and shaping it to my nail size.
Perfect nails kudos to the store super fast delivery same as picture I love so much and I will oder more
Sooo so gorgeous, took about 3weeks to arrived