Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очки просто БОМБА!!!,продавцу большое спасибо,очень общительный,просила цвет поменять и всё он сделал,очень хорошо подходят для широкого лица и курносым тоже можно смело брать,а то это вечная проблема для таких,качество очен хорошее,без царапин и зазубрин,ехали до Ленинградской обл.,почти полтора месяца,думала уже все-уже кто то гуляет в моих очёчках,но сегодня случилось чудо,довольна как слон!!!
Glasses just a bomb!!!. to the store Thank you very much, very sociable, asked for the color to change and all he did, very well suited for a wide face and curly also can safely take, and then without scratches and zazubrin, drove to the Leningrad region, almost a month and a half, I thought all-already someone is walking in my glasses, but today I'm I
Item as described by store! Very happy with purchase & price paid!
Very pretty
це було моє перше замовлення на алі).відправили 5.04, забрала 22.04.купила за 30 коп.як бонус для нового покупця на алі.об'єднали 3 посилки в одну.запоковані гарно,ціленькі.але прислали не той колір(.але всеодно я задоволена.рекомендую!з продавцем не спілкувалася
Everything is fine, glasses as in the photo. But sooo long delivery, almost 2 months to Ukraine
Все супер
Очки классные за свою стоимость) Форма подойдёт не всем) Пластик прочный, очки не хлипкие) Рекомендую товар и продавца) Спасибо за качественный недорогой товар)
This is the fastest I’ve ever received an item from AliExpress. Got to Nigeria within 2weeks and some days. I highly recommend this store.
I love his glasses they are of very good quality received in about a superb month for the summer a little big but it's OK I recommend it looks a lot like Céline
Отслеживание было немного странным, но очки пришли в мятном состоянии, и они были хорошо упакованы.❤
Идеально, рамка совсем не хрупкая и очень удобная, и что-то важное приходит прямо. Они меня крадут. Он прибыл очень быстро и хорошо упакован
отличные и крепкие и в них глаз расслаблен. до Челябинска дошло за 1,5 недели
The tracking got a little wonky but the glasses came in mint condition and it was well packaged. ❤
Perfect, the Mount is nothing flimsy and very comfortable and something important comes straight. I get flirted. It has arrived very fast and well packed
Excellent and strong and in them the eyes are relaxed. Chelyabinsk reached 1,5 weeks
I love them. They're plastic but very nice.
The goods never received. I can not open a dispute that I would return the money so the time was missed. Very not happy. no goods or money (((
I love these shades . The Seller communicated well and package item great. I would highly recommend you purchase them right now.
хорошие очки. Но на фото у продавца очки с низу голубого оттенка, а по факту зелёного цвета. В общем претензий больше нет.
Bezel at the top
Class!! Shipping city
Good glasses, came quickly, look quality, wide face
Glasses are good, good quality lenses, on a narrow face fit well.
I order not for the first time. They look super, more expensive than their price. delivery is less than a month.