Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shines Bright, one question, will there be enough charge for a long time
рабочий помню год назад заказывал стоил рублей пятьдесят, сейчас подороже, фикс прайс ещё дороже, пользуюсь в основном осенью, когда темно езжу не далеко заряда хватает на ура.за такую цену в принципе нормально
The flashlight's here! It's okay. Shipping fast. Seller recommend!
Tail Lights came, flashing in different modes, but in 2 of 3 batteries were discharged. Charging took, but for how much they will be enough, question
The product corresponds to the price. Several illumination modes, born from micro USB. In the rain to use probably did not recommend, and so cool flashlight. Recommend.
They arrived long before expected, thank you very much
Ordered 5 pieces one does not work Delivery is relatively fast
Congratulations congratulations great product sastifeito thank you all that God continue you blessed we each
Ordered 29.03, received 20.04. Everything works. Thank you.
Super marker lights! Shine very bright. The store is very good, sociable. In the kit there are two rubber bands of different diameters and short wires for charging.
Cool flashlight, came to the national team parcel. On the duration of work until I say
The colors vary slightly to those of the image, but it meets its function.
Bought before and now bought a pair. One of which came came with low battery.
They are OK for the k price has
Everything same as the photos
All right, recommend :)
Work. Hot. Well, for that amount. Multiple glow modes.
Всё отлично, работает, долго по сравнению с другими держит акку.
El artículo corresponde con la descripción. Es un buen producto.
Paldies preci saņēmu. Viss kā aprakstīts, gaismiņas darbojās vairākos režīmos. Foot velosipēda vēl neesmu pielikusi.Paldies cilvēkiem pair darbu! Iesaku arī citiem šo pārdevē ju.5 +++++ Ar pārdevēju nesarakstijos.
Goods consistent with the description. Very fast delivery.
very good quality
Everything exact to The Post, quick charge. I'm testing how hard the battery lasts.
Excellent product. Recommend to everyone. Done testing and worked all modes as the ad.