Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Hang up with the ring rings, came in with batteries, the delivery hour of mayge city. I took a drink at the beach and took a drink at the beach. Okay, the laces look cool! I took a DVD bet, wearable close to the city and all the pratsiu) To the right, I want to take care of my children.
Thank you store for sending it on time, before Christmas, as it will be for gift.
Even without opening 20 days late. But it's not your fault but our delivery service
Arrived before the estimated date, everything functional, I loved it, I asked for it on February 2 and it arrived on February 21 in Colombia - Barranquilla, everything great. I took advantage of the 3*1 offer.
This is part of a lot of 3 items received 25 days after order. Batteries are provided. It's full of variable colors. It's just wow for this price. I need to find an opportunity to wear this.
Work perfect, turn on with flashing lights and change color, very entertaining, thank you
All as shown and described. Supplier sent out fast and my order arrived faster than indicated. Thanks!
Super laces, pratsyuyud for two tablets, 3 cut svitiinnya, Kolori.
they look cool didn't expect the battery compartment to be that big though
Arrived ahead of schedule. I'm in love with that shoelaces. It has on and off button, with 3 speeds and it's really amazing.
Glory to Ukraine! Laces came Garno packed. So yak kupuvavak on podarunok, without digestion, Ale I think it's OK. Recommend.
Still don’t use it but I think they’re gonna be great on my sneakers! I’m gonna be visible at night when I go biking on the street. Super fast shipping
Shoelaces arrived in perfect condition and work very well, excellent quality, I recommend the store
I'm going to give it as a gift But see how much it lasts The battery
They are very nice to see tides, the lights have different colors and speeds, very happy with the purchase, now see what they last.
19 days to arrive in Spain, they are very beautiful, and of recommended quality.
Very well, according to the description, it illuminates very well and already with the batteries, hopefully the batteries last but everything ok according to order.
Poki do not recognize if you will, there are prose records, mabuth Reka vityagati, ale it is quite a bit to sit, demand vidtwiti a little bit, I do not like this vikrutika, I didn't think about the batteries there and I need to buy... I need you to see the vidguk. Went to Ukraine close to the Ministry.
i bought 4 to offer ..ils sont funny
Excellent, delivers what it promises, arrived before the deadline at my residence. I'm very pleased.