Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Batteries Included, shines brightly
He has arrived quickly, in 10 days. The necklace is very good, it is thick and illuminates with a stack it brings. I recommend it.
I love it. Beautiful turquoise color. Fun gift for dog owners.
Looks good Coming at time.
Quality is justified but hopefully winter will last
Well received light collars a little large it adjustable
Super Play, hang out, shvidko priishov
Size S perfectly approached the corgi. Overall expectations were met.
Beautiful, glowing.
Unfortunately, very small dogs XS is not very suitable, as too huge a buckle other large details occupy half the circumference of the neck.
For Russian toika large, although Xs. Our dog can constantly turn it off for a walk. Shines bright
All right, the quality is very good for the price you have, the fabric is very nice. As you can see in the pictures. Includes the battery.
I liked the collar very much, it shines bright, it came very quickly,
Collar norms. Already the second such thing. The first was with charging on USB and on it sat the battery and the charging connector fell off. This collar is on battery. The battery arrives isolated, you need to pull the jumper. Week of use, the native battery is still working. An hour a day at an average temperature of + 10 degrees.
The collar is excellent, I will order a second time, the first collar lost, not disappointed, I recommend the store!
Cool collar) size L on the Beagle just
For Russian toychik ooocheen big did not fit
Got there in almost 3 weeks. Size HL glows only on half, in general, the thing is cool-to have fun. 2 batteries in the kit-nice. Seller Thank you! Didnt communicate
The goods came very quickly. The store is good. But the collar is very rough for a small dog. At me York 3 kg will not risk on it to wear such. Inside the collar itself, which is made of fabric, a very rigid plate with a lighting system is inserted.
For the cat senyushki took the size s. It came well. It shines brightly in the dark.
Everything works. But too wide, very large clips. On a small dog looks very cumbersome. Adjustment is not fixed in any way. In the photo, the comparison with the purchased House.
Excellent collar, description matches! Batteries are working. It's not clear how to change them, but when they sit down, we'll figure it out. Thank you to the store for fast delivery (up to Mo 19 days).
It's just as it comes in the description
Corresponds to the description, came up.
The goods were delivered for 3 types in Ukr poshtu. All OK. Pratsuya.