Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as photos, but size is large for small dogs
It's great, it's got 3 kinds of light looking great at night
Delivered quickly. Packed well. Thank you. I'll check-I'll finish the review.
Everything blinks, blinks, glows, my daughter will be happy. The main thing is that the dog was in size. Latch plastic, it is not clear how much is enough, and I think the batteries will not last for a long time. And it looks normal.
Catastic, just as described and catty cute
Cool collar. Bright, on batteries. You can adjust under the neck of the dog. To the touch is pleasant. Delivery 3 weeks. Recommend
Es muy bonito pero pensé que sería más ancho pero para mis pequeñas para verlas de noche esta genial ! Ha llegado rápido
Jest problem ze światłem, coś nie łączy, chwilę świeci i gaśnie. Nie działa prawidłowo.
.
Llegó OK
Super collar. At night, that's it. True, the size took a large-L. But nothing, it is adjustable
Cool three position light
Batteries Included, shines brightly
He has arrived quickly, in 10 days. The necklace is very good, it is thick and illuminates with a stack it brings. I recommend it.
I love it. Beautiful turquoise color. Fun gift for dog owners.
Looks good Coming at time.
Quality is justified but hopefully winter will last
Well received light collars a little large it adjustable
Super Play, hang out, shvidko priishov
Size S perfectly approached the corgi. Overall expectations were met.
Beautiful, glowing.
Unfortunately, very small dogs XS is not very suitable, as too huge a buckle other large details occupy half the circumference of the neck.
For Russian toika large, although Xs. Our dog can constantly turn it off for a walk. Shines bright
All right, the quality is very good for the price you have, the fabric is very nice. As you can see in the pictures. Includes the battery.
I liked the collar very much, it shines bright, it came very quickly,