Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 18 days inside mg. The box is smaller than imagined but well structured and will help my bijus separate and organized
this box is really great, it's really high quality. has enough storage space for a lot of jewelry. it closes nicely and incide there's a key for locking the box if you want to. really recommend getting it :) also nice beige-white color looks really nice.
Price-quality corresponds! There was a smell, but he did.
The box is exactly like in the description, I shoot the star for the strong smell of glue. I hope it will disappear soon. But if as a gift, it will not go. On the top cover is a print from the package, I think it will straighten out with time. Packed very well, sent the store quickly, the parcel reached St. Petersburg in 2 weeks.
The parcel went for a very long time. Had time to come on the last day.
Оказалось гораздо меньшего размера чем ожидалось
Product is not four. Clearance to just nicer. Size is smaller than seemed but cleanup is used for size just good. Wholesale-one fast.
Merci
The parcel came to Kharkiv for 22 days to the office "New Mail". Merge with other parcels. The parcel was packed in a soul package. Casket of excellent quality. Very roomy. All my jewelry fit, and there is still a lot of room! Very satisfied, shop and store recommend! Thank you❤
It’s fantastic
Casket Super! Very roomy, made neatly, if you look hard, there are traces of glue, but they can be washed at the request, the smell is not pleasant, but I think the upper one will will I thought it would fit 3 rings, but it will fit if the third ring is on the pinky, but in general everything is super, Chains conveniently weigh, a pocket is also quality, to the touch pleasant leatherette, I advise the product
Super!! Item great. Good quality for the price. Have key lock and close the lid closes smoothly. Arrived to Portugal in 6 days.
The jeweler is very good. It has a lot of capacity and I find it very practical and comfortable. The color is very similar to the photo and the speed in the great shipping. It came well packed, it doesn't close perfectly but I don't care. I didn't have to contact the store.
The product corresponds to the description. Ordered for gift. Unfortunately it turned out with a defect.
Cool casket is beautiful, roomy. Packaging was excellent. I came quickly.
Very fast. And exactly as described. I am very happy with my purchase.
That's right, it went to Lithuania in two weeks. Well packed, the goods were not damaged during transportation
Шкатулочка супер.Многофункциональная. Вместительная. Качество ,не ожидала,но хорошее.
Very cute and divided, has many compartments and much fit! Loved great purchase. Arrived fast.
I love it. I arrive with good packaging and the product is in Prefect state. I'm happy with the purchase. :)
Arrived in 10j in very good condition and well protect. Corresponds to the photo it is great and does not take up much space. There is a key inside to be able to lock the box because there is a "H" and by turning with the key we can make sure that it does not open when you put it "I"
Great item) good quality. A bit smaller than I thought but still i like it very much
Very good casket. Roomy and compact.
Casket super. There are many different and necessary compartments for both rings, earrings and necklaces, and for the larger decorated. It is compact, roomy and comfortable. In the kit there is a key that really closes the casket. Thank you!
Excellent casket, very roomy. Packed carefully.