Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute muuy, tough material and just like the photo
They went very long, the quality is good, they did not communicate with the store
Ordered on November 6, came earrings on November 19, did not expect that so quickly, thank you very much to the store...
Earrings in good condition, really liked, though with the size I did not guess, but this is already my problems. In general, everything is fine
8 cm)) cool
Excellent jewelry cheap
j'aime
Superrrr
very cute, love it
For its price is excellent))
Очень большие кольца и немного неудобные. Но по качеству все отлично) я заказывала 10 см.
For their price they are unrealistically steep!!! Came in about a month
10 cm looks cool
Delivery is very fast. All together with other parcels. I recommend..........................................................................................................................................
Reviews)
I liked it very much, I ordered 8 cm and I really liked it! They are large, almost to the neck, of good quality. I think 10 cm will be straight to the neck;)
Super
Хорошие серьги, крепятся прочно, размер идеальный)
Perfect size. Thanks
Earrings gun, I advise
Beautiful as the zdjeciu. Zobaczę or not ciemnieja after installation.
Identical to the description
Big but this is my fault
Chic earrings, like I blue comfortable, without jambs, look like you are gold and for such a price near even are not afraid to wear them constantly
The product corresponds to the description. Bolshevats were, slightly lost with the size, it was necessary to order a little less. In general, the goods are satisfied. Thank you. The order took a long time. Promised to deliver in late September. The goods came only in late October.