Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product :)
Pilitis Krivo, we need to finish.
25.11-29.11.2021. Quality product. Decent store. I recommend.
Quality product works perfectly recommend
I got home very quickly, had the base bent and broken, the store told me to send a new piece, I'll wait to receive it and comment then.
Very beautiful the device, called and working. Came well packed, and all came as the description and picture. Yet am loving. Seller helpful.
The store did not ship for a long time, but it because of more orders for 11.11.after sending the order came in 8 days, the goods are satisfied, all as in the description
Came. We'll try. Laser direction is curved. All some dirty spots. In one word, China.
Up to Samara 12 days from the time of order. Packed in a normal cellophane and a box, the description corresponds. The jig is working. Track tracked all the way. Seller recommend, thank you.
The jigsaw came all shabby and in red spots. At minimum speed and speed 1-does not work!
The parcel came quickly, thanks to the store for an ambulance, the device itself is very heavy for me, but my husband liked it, quality, corresponds to the description
Delivered in 2 days from a warehouse in Moscow. Packed in a thin box and a regular package, as a result a little scratched case. 750 W version, tilt angle is changing, speed is adjustable, laser is shining. Saw is much better than cheap jigsaw that sell from us. Insides and assembly can be appreciated by photo.
I did not have time to try it yet, I'll add a review later. Delivered very quickly!
Excellent jigsaw, with a laser I recommend everything!
The parcel came quite quickly (5 days), everything is fine. I did not check the work. To the store 5-5 *****.
Of the minuses: Delivery of 1,5 months, at the time of receipt of the goods cost 2 thousand Less. They ironed a little discounts and coupons. Of the pluses: the jigsaw is cool, my deserved Makita looks and sounds morally outdated. Thank you to the store, I trust this brand now.
The order was delivered quickly: ordered 11.11.21 came order 16.11.21. Everything works. The order is satisfied. Thanks for promptness
Thank you. I received it well. It's good that the delivery is fast. It after five days in arrived ordering. Shipping is incredibly fast. Received in 3-5days after order.
The jigsaw received a stain in the pedestal, very convenient and fast. I checked-everything works for Hurray. Very high quality assembly. The laser is accurate. The file is put on time. I'm completely satisfied. This is the second jigsaw ordered from you. To the store my respect and gratitude.
The product corresponds to the description all works for the store 5 stars
Everything works well, without marriage
The main thing that works.
Speed regulator is not good
Noisy, the roller flimsy metal is incomprehensible, something like zinc plating, I needed to push the oak countertop under the sink, enough for the roller to work.
Классный лобзик. Доставка до Санкт-Петербурга 4 дня.