Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed. Good qulity. I'm glad and thank the store. !!!!!!! Came very quickly in 1 week.
excelente
The roller and scraper came quickly and safely, thank you very much for the fast delivery! :)
The girl liked it, will use it.
The product fully corresponds to the description. The parcel came in 18 days. They did not communicate with the store. I advise the goods.
Very fast delivery. Worried about the package, but the store securely packed the goods. Everything came safe and safe. The corrugated part is just super. I did not fail to order it in this configuration. Quality was satisfied. Aesthetic looks very beautiful. In use is excellent.
A good massage roller for the face, the stone is smooth, quite large to keep conveniently.
Not exactly the same look as in the photo, but the main thing is that it performs its functions
The scraper is better than the roller. The roller is simple and not the color she wanted, the color is yellowish. The scraper really liked the white as she wanted. In the Princep is normal. No chips.
Чудовий скребок і ролер. Ідеально підходить для ранкового масажу, той що з голочками трошки туго прокручується і я думала, що буде дуже колючий, але ні. Всім рекомендую !
The wrong set came, opened a dispute, the store sent the missing video.
There was a parcel with Jade massages in 18 days. Everything, as in the photo of the store and in the description. The scraper is similar to the stones we once collected by the sea, only artificial polished. Until they were used, I spent a couple of times in the face-the feeling is pleasant. Thank you to the seller and AliExpress for the goods at a pleasant price.
Packed very well, came in a month.Very satisfied
Everything came quickly, and on the same day the courier delivered the message. All qualitatively, until I used
Perfectly packed, everything came intact. The thing is very good. Recommend
It's just like the picture, it's Stone, well packed, it came fast to Mexico
Cool thing) reviews the description, reviews the svidka. Came Early marked terminu) uncle
Zamovila 07.23-food grade halo19. 08
The goods came very quickly, material like stone, cold, pleasant
Good quality, all whole
It's okay. The store very quickly sent the order. Delivery to the Arkhangelsk region is less than three weeks. Thank you!
The order came very quickly to the near point of issue, right at the house, the quality is excellent, I recommend, thank you to the store.
приехало очень быстро приятный материал я очень довольна
great
There is a defect on the clip (for this on the dispute returned a part of the money), and the roller though the whole without chips, but the smooth side is tugovand the, In general, norms.