Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything as expected.
All right, it's small, I wanted it that way.
A great pillow. Yes, well, a little more size and price would not be.
It feels comfortable and pleasant to the touch. It costs a little inflating, but it doesn't take more than 3 minutes without using the inflating accessory. Communication with the store was not needed arrived in 15 days in Chile.
Small pump. works. thanks to the store. I recommend.
Small but useful looks good material arrive in good weather
The goods is according to the description Color, quality, size all norms. I took as a supplement to tourist accessories (a bedroom, a tourist mat, a tent, etc.) Seller respect recommend
The order took 13 days. Everything corresponds to the description. Pillow of small size, in the photo you can see.
All the whole, the pillow was inflated by a pump and did not blow off, everything fell out, the parcel was always tracked and quickly came to Moscow, thank you.
Delivered on time. A small but convenient thing. Thanks to the store, I advise
I'm happy with the purchase. Everything works flawlessly. Delivery was fast. The store is great.
Correspond to description. Didn't noticed that the size so small. 10 days shipment
Product according to description. There was No need for communication with the store. Arrived in 37 days Chile. I haven't tried it yet.
Hi all received another parcel went less than a month, the packaging is average, the description corresponds completely, the order was tracked in part. Good not big inflatable pillow. Thank you to the store for efficiency and communication I put 5 stars to him-I recommend all the producer and the goods.
Ordered 18.11 received 19.12 in Togliatti
Arrived in very good condition
All in pożadku, Ladny color pleasant to touch.
We read a small pillow, but does not reach us that it is so small!!! Inflated even less will be, because it will rise in height))) I probably fit, I sleep on small pillows, but my husband is definitely not suitable, I'm not sure. The pump is long, but inflates. Still happy, on nature next year, if I live, we will carry less cargo)))
The good thing for this pillow that is the tiny size whene it is folded, good for travel a little bit small but enough for sleeping in camping, seems tough and soft, no need to cover it, came fast thanks to the store that send it quickly, recommend it.
sleep all night, really nice
Very small, and so good. after a day, the smell was weathered. delivery is fast.
подушки брал для сна в палатке в походе, качество хорошее, не пахнет, доставка менее трех недель, упаковано нормально.
A small, comfortable cushion, I still did not try it with it, but the goods arrived intact, inflated, it seems that the price does not hang out.