Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the mattress. Fits in size in my Nissan Dayz car. I'll add the photo later.
The mattress today tried on a dream, a little blown out overnight. I want to open a dispute
Corresponds to the description. To the touch thin, let's see how long it will last. Delivery through DPD is terrible, the first time came did not find the parcel said that it was lost in the warehouse. A day later, they found a call. I had to go to the DPD office twice.
The product corresponds to the description. Went on 1,5 months. Included: Mattress, 2 pillows, pump and REM kit (glue, 2 patches). In Renault Duster lay perfectly. To the touch, the quality is good. Let's see. Product and store recommend.
The product corresponds to the description, the material is thin, and so everything is super! In Honda HR-V entered as cast. In the complete set a pump with three nozzles, two pillows, spare latks and glue, as well as a carrying bag. The pump has a second opening to release the mattress. All the compartments are pumped quickly, the pump works from the cigarette lighter, the length of the wire is enough to pump all the compartments, except for the small side, you can not Swing Swing I recommend the producer, took into account all the wishes. Delivered to the door. Shipping fast. About 15 days.
The product fully corresponds to the specified characteristics.
If you hope that you get the goods quickly because the store promises to send from Ussuriysk-then you can be very disappointed. The seller gave the track number quite quickly, but he didn't mean anything. From the moment of payment almost a month passed, how really the parcel was given in delivery in Ussuriysk and even more than two weeks drove around Russia. And I also had to go to the other end of the city, because not to the Post Office-but to the point of issue. Paid 11.06, received 27.07
Everything is definitely a good mattress. True, one valve for inflating all the time comes out when you put it in the mattress. The pump works fast. The goods went to Peter for a long time, through Vladivostok.
All as in the description the quality is excellent I recommend to buy. An hour after the purchase, they called vatsap and specified. Parcel tracked
Mattress Fire, inflated by sections, looking quality, on one side has a velvet surface, the main thing is that now it holds and does not let down anywhere Air)) today I pumped it and tried it on in the car (on the Outlander 3 it fits perfectly) the pump in the kit works clearly, shakes quickly, did not try to blow it it And also a repair kit and a fabric bag for mattress socks are also included) I recommend!)
Очень быстрая доставка. До Приморского края неделя. Качество соответствует цене, как и ожидалось.
Oilic mattress. I ordered Black, the store contacted me on votsapu, said that the black ones were over, offered to change color, in the end everything came quickly, the pump is in a
All OK. Recommend
The store quickly sent the order, the mattress is whole, does not pass, corresponds to the description, included 2 pillows (small), pump 12 V, a set of patches. All is well, the only delivery (DPD service) failed, lost the parcel was looking for 4 days. Also on the platform, the parcel is not tracked.
Very fast delivery. To the Primorsky Territory a week. The quality corresponds to the price, as expected.
It's a whole thing. I order the second time. In the car is convenient. In the kit there was a pump and a repair kit to the mattress. Sent fast enough via DPD
Матрас пришёл до красноярска, довольно быстро. Получать ездил в ТК Дпд. Коробка маленькая (см. Фото), т.е. сдутый компактный. Всё целое, рабочее. Брал для тойота сурф 130й кузов. По длине отлично, по ширине чуть-чуть не хватает. Боковые подушки под крылья не подошли (у меня крылья ближе к перееду, подушки примерно только на половина крыла). Но в целом, очень удобно. А главное бока не болят.
I did not inflate yet, but visually the goods are made qualitatively! It upset one thing that the pump is not intended for a outlet, at home or without a car to inflate it will not work (((it's a pity that there is not an adapter
The mattress came to Krasnoyarsk, quite quickly. I went to TC DPD. The box is small (see Photo), I.E. Blown compact. Everything is whole, working. Took for Toyota Surf 130th body. The length is excellent, the width of a little bit is not enough. Side pillows under the wings did not fit (my wings are closer to moving, the pillows are about only half the wing). But in general, very convenient. And most importantly, the sides do not hurt.
всë как в описании. всë целое и исправное, материал тонковат. насос накачивает до определëнного давления, в принципе достаточно, нет необходимости подкачивать. запах есть, но выветривается быстро. шесть камер, что удобно при размещении в салоне автомобиля, что-то лишнее можно не накачивать и подвернуть.
Thank you very much mattress super
All as in the description. Whole and serviceable, the material is thin. The pump pumps up to a certain pressure, in principle enough, there is no need to pump. There is a smell, but it is weathered quickly. Six cameras, which is convenient when placing in the car, something superfluous can not be inflated and turned down.
The goods came. Packing whole. The kit corresponds to the description.
The order came quickly. Everything is in place. There is a smell, it is necessary to air the mattress in the garage for a couple of days. I recommend the store!
Well, it seems normal, cool, with two pillows and a pump)