Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, works
Very good only problem broken arrival at the foot easily repaired thank you
Same as product description. Very pretty and the right size for me tree.
Christmas tree is plastic, but ideal Sie for baby room
звезда работает. и это самое главное. приятный теплый праздничный цвет. как на картинке. все работает. упаковка слабая. немного откололся на луче пластик. на работу не влияет. оказалось что у нас в магазине есть такой же и по такой же цене или даже немного дешевле. уже позже увидел. короткий провод. от вывода из звезды до кончика вилки 77см. если елка высокая, то розетка должна быть в елке ближе к верхней части. или уже допилить самим, заменив провод на подлиньше. внутри коробочки что то на подобии стабилитрона.
Excellent product, without marriage, works. perfectly creates a festive atmosphere, so that the outfits for the Christmas tree are ready.
Gorgeous
Small, light, gently shines
Hello! The goods came very quickly, thanks to the store for the fast delivery! The star is very neatly made, when you take it into your hands it seems fragile, the capacity on which the star is dressed narrow thought on my Christmas tree (on the top does not fit) Thank you for the goods!
me gusto mucho que viniera en su caja . compre en otra parte y venía suelta....gracias llego todo excelente
OK, jedino them Kabal from struje kratak
For a long time I wanted such a star in blue, because the Christmas tree in blue-silver tones. The star does not blink, the cord is short, but I have a garland with an adapter to me just right. It came in the national package in Pyaterochka quickly.
The quality of the photo does not transmit, it shines well. To the star you need to buy 2 finger batteries
Good Star Bright everything works whole came very quickly
It's pretty, just like the description.
livraison rapide... à voir posé.. je prendrai d'autres photos...
It's very good and looks super pretty, I love it and it's worth it.
Super star! Got everything quickly and everything is intact!!!
Excellent star))
Delivery fast, packing so-so I was surprised that the star is not broken. On the Christmas tree, the star will look great. In general, the product corresponds to the description and I'm happy with the goods. Recommend.
Good Star. Came without damage. Everything works
At night it shines fiery straight tears of nostalgia in the USSR, in the afternoon it is almost impossible to see, well, come on. The wire is short, it is better to take on batteries
Ordered on October 24, the parcel came on November 12 to a new mail. Immediately with several parcels in one. But not in that city, but in the old address. It is not convenient in the period of quarantine to go to the neighbouring city, I live in Buch, and the parcel came to Kiev! Packed goods were in the "pupyrku", the star is whole, but a little cracked cover for batteries. Everything works, it shines well.
The star is normal, as in the description,
Delivery fast 3 weeks, combined with other parcels. The star liked. It's like the description.