Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
товар приехал за три недели, качество нравится, светит ярко при движении. легко установить. товар и продавца рекомендую
Very long delivery, almost 2 months to the Smolensk region! Very, for this, I wanted to put 3 stars. But I really liked the lights. They turn off when there is no vibration. The battery is normal, AAA. In short, who does not hurry, order.
The store is good, I recommend!) the truth probably forgot to invest batteries. Well, in fact, it's a trifle, but it would be nice) but the goods came very quickly ..
In appearance, a good shine of different drawings turns off from inaction. The pictures are missed at night looks cool track is not tracked to the Mail goods prishol but even on the Mail track that the goods in China
He was delayed arriving but arrived, that's what I expected. The light is powerful, it goes by curling in patterns which makes you quite visible
Shipping is a little girly four key state terrific batteries include states is
The shit is full, it does not turn off, it does not switch, it constantly blinks chaotically without a break. Why am I so big to go off? EPTA
it works, I'm happy
The goods are satisfied, came quickly, everything works fine.!!!)))
ok
Все работает
Excellent item, very satisfied arrived very fast and this very nice one I recommend. Greetings.
These are great, very bright and the pattern changes constantly. Very easy to fit, would recommend.
Thanks for shipping friends super lights
Good light, takes care of 1 AAA battery, but it doesn't have as a power button, it only turns on when the wheel turns
Thanks to the order received everything works. the track is tracked to the recipient. 3 orders in 1 package received.
Shines when moving everything is fine
Beautiful, bright, on the AAA battery, there is no switch, so they work when moving even in the daytime.
How does it work, let's find out later
Very good without fail
It was delayed to arrive but arrived, store answers the questions asked, arrived as shown in the. Image, unprotected, only that of the envelope
Express delivery in two weeks. Very good product. Works perfectly. I'm very happy. Thank you, store!!!
It took a long time to get here.
Nice product..item arrived as I expected..satisfied..great store
Does not turn off until the battery sits. Not convenient