Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказывала у этого продавца уже 2 раза, и не разочаровалась, потому что пришло очень быстро, материал просто шикарный, спасибо большое
She's better off, but she doesn't make any hasty conclusions. Drawings in the future after washing can be washed, but not a fact.
Came quickly, nice material, it’s a bit smaller than I’d like. Ordered an XXL hoping it would be huge but probably fits the same as a UK men’s Large.
It's up to its price
Ordered two, both came. delivery to my country took 2 months, the store replied to the messages. Definitely recommend.
I bought it for the first time, the clothes feel so soft and the service is perfect.
The logistics is very fast, and the service and clothes are perfect.
I like it very much, 5 star praise.
Very good quality apparently seams and everything ok I arrive relatively fast to my country 8 days I was already here
Very good quality, well sits, I really like
крутая худи
Disappointed by matter
I arrive just like I ordered it and super fast! :)
Todo perfecto! super recomendable. Yo uso una talla M Europea y me pedí la L queda genial
Perfect and arrive super fast I recommend the item and supplier
Очень хорошее качество, возьмите на один размер больше, чем мой сын использует (L для M), и он отлично смотрится на нем, спасибо продавцу
Excellent purchase, according to my size, nice, comfortable, very nice in view but especially in time with purchase, very kind indeed
Very good quality, take one size more than my child wears (one L for one M) and you look great, thank you store
Shipment came quickly, sweatshirt is in very good condition, consistent with the description and size, has come on time, material very good.
Estupenda , tardo casi un mes en llegar pero me encanta , es muy calentita y talla bien, ideal para días de frío... sin duda alguna la recomiendo. Buen dia
Very good quality apparently seams and everything ok I arrive relatively fast to my country 8 days I was already here
My son likes it. Corresponds to the description, the quality suits.
came today, didnt take long. Feels good :) Thank you
To Minsk, Belarus went exactly a month. Soft, pleasant to the body, on fleece. Corresponds to the dimensional grid. In one place a little krivovat seam, but not critical. For such money, I recommend the goods and the store.
Дизайн рук и груди немного меньше, но все равно выглядит хорошо, внешнее качество хорошее, а внутренняя часть выделяется больше, очень удобно, и я приезжаю через 20 дней