Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly delivered, everything is fine!
Thank you so much!
A week use. The drone is flawless, easy to use and learn, is very tough. Particularly disappointed with the camera. Expected more. But not removed what equipment has good.
Parfait.
The device is very light the slightest wind and it blows off, and if at 30 meters, it becomes uncontrolled, so it's like a toy to fly 5 + 8 meters and not and not
esta muy bien,y vuela muy bien,eso si con aire no es facil pero pense que por el precio seria un juguete pero supero mis expectativas
I don't like it.
It came in two weeks looks good quality I'm looking forward to testing it
Очень быстро доставили качество замечательное
Fast shipping, nice product
These drones are very high quality. They come very well packaged.
Super fast, super toy :)
Ótimo produto.
Very fast delivery. Corresponds to the declared characteristics. I recommend to buy.
Recomendo o vendedor, o drone é top, funciona normalmente. Apesar de não saber controlar nada. Para quem não sabe nada como eu é bom um lugar aberto e gramada. Top top gostei muito!!! Detalhes só brinquei um pouco não sei oquanto a bateria dura
The top drone is controlled well fly nice much better than the 99 Pro 2 and store well thank you!
Drone d'oulette)) came quickly, everything is intact. To the kit is a good case. Gift to his son for the new year. Will learn to conquer the air. Thank you very much! The price is great! All good flights!
Itself on the spot does not hang, the management is quite difficult (it's on all drones) for its money norms
The drone still remains to prove it, as the instructions are in English and with the translator it costs to understand, the propellers move, and the camera works correctly, it is left to fly I hope I can write good comments shortly. As for shipping it was incredibly fast, I bought it at a great price on Thursday 11 and Monday it arrived.
Fast shipping. The goods are in working order. Seller recommend.
Excellent toy for your money. Flying, the camera shows. Delivery about a week.
We bought a child as a gift, but went to an adult) delivery is fast, packing is good. Very light, after calibration and adjustment a little crumples even indoors. Strong body, sustained small falls worthy. The camera is purely pamper, the quality leaves much to be desired. We took for 1980 rubles. Ideal for such money.
Everything came very quickly. The whole thing. Later I will specify the feedback when using.
The copter got like it's OK, we'll check it out ....
Exactly as described!!!