Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute
Normal gum. Not as lush as in the photo
Good gum, Brown is slightly darker than in the store's photo. Rustle, but the appearance looks good. Green-just love, the color is amazing! Delivery took three weeks.
33days to germany
Super! Free shipping in 1 month. I took it to Sberbank. Packed rubber was in a transparent bag Excellent quality: no smell, no sticking thread, the hands do not get dirty, do not cling to the hair, do not slip off the hair! Black rubber coat slightly colors water when washing with water more than 40 °. Cute and contact store! Thank you so much! We recommend the goods and the seller! Thank you so much
nice
Wonderful! Perfect! The color is really beautiful.
Delivery to Moscow about 2 weeks, good
Quality corresponds to the price. It will. I did not communicate with the store.
The product is identical to the image. It seems of good quality but is quite small. Delivery is fast. The store is serious I recommend it.
Great as always and super fast shipping to UK
just loved it. shipment within 2 weeks to Australia.
My favourite scrunchies
Exactly as shown I'm pleased got here fast
Delivery was before time it plus. Elastic Band holds very well hair and from afar wyglada well but material and which was made quite kiepski. Moreover somehow workmanship is weak, different rubber band this store, ”velour” was perfectly made A in this seen sewing and projecting yarn
I have no idea if it is real silk but it is really soft and i bought it to lessen the damage on my hair and it is doing it job
Good hair scrunchie, I love the colours. I have very thick hair so scrunchies are better for me than bands as scrunchies don't pull my hair. All the ones I ordered came with a few loose threads but they are easy to just trim away no problem.
The elastic is very beautiful, nice color. But the hair is slightly broken, but not as much as other elastic bands. Thank you!
Didnt receive the order. However, got a full refund
Nothing special, the elastic band is not silk-100%
Green came with sticking thread but uncritical
jolii
right color and stretchy enough
Delivery was long, the quality is excellent
Cool