Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
Super produit
It looks really good.
Very solid not disappointed with my purchase
Good quality, it is quite wide and comfortable
Très bien
Chic belt. Made very soundly. Rings on the chain are missing. Quality at altitude. Oh, yes, I forgot my belt in 10 days. Recommend.
Not yet. The chain seemed short. But we need to check first. Later I will add feedback
Satisfied with the product.
Качество гораздо лучше, чем можно ожидать от алиекспресс! Очень понравился пояс! Рекомендую!
The chain is a little short
Отличный пояс, своих денег стоит, хорошие швы...
Всё отлично! Товар доставили за одну неделю и прямо на дом. Полностью соответствует описанию, претензий абсолютно не имею. Шикарно 100/100. Рекомендую.
Excellent belt, its money is worth, good seams...
Everything is fine! The goods were delivered in one week and directly to the house. Fully corresponds to the description, I absolutely do not have any claims. Chic 100/100. Recommend.
Great Beach! Sent and came to Ekaterinburg for a week. Sewed neatly, the material is pleasant, keeps on the gun reliably, the lock is fixed well. Carabiners are simple, I will later replace. Hung the weight for 16 kg-keeps perfectly. The store and I recommend it.
top
For their money worthy of quality. Sent fast!;)
I really like the product it looks amazing and the restore is good I recommend to anyone to buy from him great job
It looks good. Lack of proof.
Bryant Official Store items are always sent quickly and high quality, thank you
Gran calidad y por ahora parece resistente. Espero que aguante
Выбрал этот пояс по отзывам. С виду неплох, посмотрим, как будет в деле.
The goods arrived on time, with the goods no problems)
Предметы официального магазина Bryant всегда отправляются быстро и качественно, спасибо