Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very top, praise! Bass coated and the qualities of acute and average indisputable. Can buy without fear! Top store
Beautiful box, very well constructed perfect finish.
Very very very good .. Arrived well packed and fast here in Paraíba... recommend.
Product with a cost effective. The sound is clean and high when it is in the same environment, still not propagates so intensity for different rooms.
Great product. Too beautiful. Perfect Sound.
Like, put in the water, without any defect, E. and no plobema apparently! Strong Bass, great price, recommend this store!
Excellent box .... Recommend
Top guys, arrived early, material quality, well packed in box, recommend.
Forget JBL, MIFA is superior and end point!
Shipping fast and the sound tingly.
Arrived fast and without any fault in packaging. Arrived in 30 days. Already had a and the product is of high quality and fair price.
Very good sound box is cool. In average!
Spectacular box, sound spectacular you see the product is great, heavy box it shows that the product is of great quality, thanks MIFA just waiting for the other. Thanks MIFA!
Sensational. Very good and the bass are perfect has both Volume
This product is excellent! But clean, treble, middle and bass well set! Am musician and can ensure the sound down box is amazing! I recommend!
Excellent quality and cost-effective, average are balanced treble are a little hidden; the bass are great, the height is good also, recommend, have Bluetooth connection, Micro SD, pen Drive! Recommend.
Very good quality in this range of price. Very beautiful tho the colors are a bit shaded than the pictures.
Sound box Mifa and top recommend
Box excellent, very good sound quality, was so surprised. Bought in promotion, was an excellent cost benefit
Excelente qualidade, gostei bastante.
Really nice and stylish packing. It has a clear sound for the first try, and it also has a nice bass, not so much as a jbl, but enough for me. I would say it has a "full spectrum" voice. I hope that it will have enough jice for the little sport room to fill...A really good value for the money! I reco.mend it!
Wonderful! Beautiful, compact and has great sound. Not yet checked if it protects water. Indicate the store and the store.
Посылка пришла хорошо упакована ,колонка звучит отлично, спасибо большое продавцу. В пути до Украины 17 дней.
Просто топ за свои деньги,цена jbl clip,но гораздо мощнее басы,всем рекомендую,думаю это бесцеллер
Very top. Good power. Recommend!