Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ваушное колечко! пришло за двадцать дней до красноярска. обьеденили с другими поссылками. большое спасибо <3
I love it, I did not really expect it to be of such good quality, it will surely turn yellow but for now tt is good I'm happy it's solid
Кольцо выглядит идеально! Тот редкий случай, когда фото на алиэкспресс соответствует действительности))) Размер немножко великоват, но я подозревала это) У меня самый большой размер на пальцах - 16,5. Не спадает, но сидит немного свободно. Если надеть сверху еще одно кольцо, поменьше, то будет хорошо держаться. Думаю, позже закажу еще с другими грибочками, уж больно они мне понравились. Однозначно рекомендую!
The ring is cool, Minsk came for two weeks!
колечко хорошое,только на мои пальцы большевато,но всё равно буду носить.с продацом не общалась inst:knna_s ;)
Ideal Rings, delivery, of course, long-1.5 months.
Cool ring very pretty
Everything is fine, the order came very quickly.
it’s cute and fit my ring finger nicely. i think it may be a size 7 maybe 7.5
Ringlets sit Super, all about the same medium size, sold almost a month, the quality is also super!!
Rings are very cool, delivery is super fast, I recommend the store
Exactly like description, precious and adjustable.
Beautiful,good quality for the price. I recommend the store!
Good rings, only on the child's hand of the daughter liked. Fast delivery to Pyaterochka.
super cute and looks just like the photo
заказывал за 120 рублей..потом захожу,со скидкой 58 рублей,я вообще выпал( но кольцо классное,боялся что не подойдет,но все замечательно :) с продавцом не общался,пока колечко не оставляет следы,но потом если что дополню отзыв. пришло за три недели,спасибо.
Ring for a teenager is just a class! It went 3 weeks to Ukraine!
Very nice. Well protected and shipping very fast! I recommend this shop and the store. Everything is very reliable.
It went for a long time, but the ring was pricked. Size is not adjustable, class)) durable
It came in 1,5 months, came up to the index finger (it's like 17,5 size)
colección de anillos muy muy bonita, buen material, nada pesados, el tamaño coincide con la tabla de tallas, muy muy recomendado, tanto vendedor, como producto 100%, envío muy rápido a España en tan solo 10 días.
so cute :) shipped in a month to canada
New favorite ring!! Not adjustable, the size of 17,5 village is ideal
I ordered 06.10, 10.11 arrived, the ring is about 8-9 size, it's pretty big, the image of the ring is the same as in the photo, I'm happy so put 5
October 17 ordered, and November 8 came. Madly pretty, the village is just perfect, a bit heavy, but not palpable. Fully corresponds to the photo. Not adjustable, so it is worth being attentive with the choice