Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, but I thing the ring number 8 is to larger. Numbers 6 and 7 it is ok, but 8 is too large, I measured my finger and it was number 8, but I believe that something went wrong, because the difference between number 7 and 8 is very big.
They are lovely thanks for the gift, I will order more, thank you store
All great. Arrived fast and was a perfect fit for my girlfriend.
I took the biggest and did not guess with the size, from all the fingers falls off (if that, the index i have the most thick, I wear 19 size on it), and then Well, you probably all see a comparison of the real silver (next to the ring with the snake without blackening if that, just the ring itself is so white that it seems that there that that later I will add a review, will not there be irritation and other things. I hope that the ring will darken over time and become a less suitable color. Thank you for the gift-stud earrings, trifle and nice, although I will not wear it.
It's beautiful it looks great, I have very fine fingers and the size is the smallest and fits well
Спасибо продавцу Пришло колечко, классное в подарок положили серьги гвоздики очень приятно!!!
Колечки очень красивые! Брала два разных размера. Всё выполнено очень изящно. Плюс от продавца милейший подарочек - жемчужные пусеты.
A little did not guess with the size, took 7. delivery about 3-4 weeks. The ring is beautiful. The store put a gift❤️ For such a price is a very beautiful ring and not ordinary.
Smuks, bet by mazu
Everything is super, delivery is fast
Well received the necklace and ring pretty quickly and thank you for the small pearls earrings attached to the package
I like it very much!
Super ring! Very convenient!!!
Schaut gut aus aber ist nach 1 Tag leider schon wieder kaputt gegangen!
Very beautiful, gentle, the quality is good
Very satisfied, I recommend to buy)
Блестит на солнце просто охриненно!!! Буду брать ещё. доставка две недели до Херсона
Very nice, earrings as a gift. Thank you)
Very nice ring, nice presents on hand. There is the elastic band. Very thank for free shipping!
Very nice, it's more flimsy than it looks, but it's fine, it looks very good
Very beautiful ring, + the store sent as a gift cute serëzhki
быстрая доставка, очень необычные колечки из цепочки. изящные, нежные, блестящие