Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and the earrings are a gift from the store thanks a lot
Delivery is fast, the quality is good, convenient. On the finger looks beautiful! Packed well, there are no questions to the store. As a gift put earrings, nice :)
Lovely item look nice on your hand ! Just be carefully with clothes
Excelente qualidade. Cada um veio embalado num saquinho com plástico bolha. Gostei bastante
It's fast. Packed cute. Suitable size... Loved Very
Really lovely, super sparkly - great under lights or camera flash! Fit well, got a couple sizes in case! Just nice :)
The cute. both with Twinkle does not in just nine to please you much.
Looks good came fast and you only get one
As beautiful as the picture I liked a lot and actually shine a lot
Ordered two sizes, one more for 16,5, ordered immediately with a bracelet and chain, put a gift-carnations pearls
Looks nice, glitters, while the question is whether it will darken when worn. And so cute. The store sent a stud earrings as a gift. The order went to Moscow 25-30 days
Precioso y super ligero, parece que no llevas puesto nada, estoy muy contenta. El vendedor envío unos pendientes de regalo, gracias.
the ring looks nice. the strap is actually quite sturdy and not that elastic which is better for me as it appears more durable.
I received the pack in 3week, they are not delayed, the ring and bracelet are nice. I bought the bracelet and ring for my friend and I think it’s a nice gift. The store is very nice, he gift me an earring.
The ring is charming, it came very quickly. On thin fingers took the smallest size
Very beautiful I liked gift was the earrings by the store, arrived very fast
The yak is on me. Bachite all in the photo
I'm happy with the purchase. It looks like silver. Worth s 925. thanks to the store for the gift of small earrings
A wonderful ring. Recommend. The store sent as a gift Pearl pussets. Very nice.
Cute ring, stylish, neat. The store put a gift. Advise.
Bombe!!! Very beautiful, thank you to the store for the earrings as a gift <3
Very good product, but I thing the ring number 8 is to larger. Numbers 6 and 7 it is ok, but 8 is too large, I measured my finger and it was number 8, but I believe that something went wrong, because the difference between number 7 and 8 is very big.
They are lovely thanks for the gift, I will order more, thank you store
All great. Arrived fast and was a perfect fit for my girlfriend.
I took the biggest and did not guess with the size, from all the fingers falls off (if that, the index i have the most thick, I wear 19 size on it), and then Well, you probably all see a comparison of the real silver (next to the ring with the snake without blackening if that, just the ring itself is so white that it seems that there that that later I will add a review, will not there be irritation and other things. I hope that the ring will darken over time and become a less suitable color. Thank you for the gift-stud earrings, trifle and nice, although I will not wear it.