Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Colors little other than the picture but and so recommend
Заказала 16.11 пришли 04.12 в Украину укрпочтой через Латвию. Заказала 4 наволочки все на молнии, ткань плотная и приятная. С продавцом не общалась.
Garn's yakism, priemna on the dotik, хоч and synthetics, was delivered to the shvidko for 2.5 tizhny to Kieva.
Good pillowcases, pleasant to the touch.
Pillowcases are good, the material is soft, there is a zipper
I recommend it!!
I like it very much! Bright colors, the lock works properly. Everything is super!
All as in the photo. I will order more. Delivered quickly to Novosibirsk less than a month.
Good quality and looks the same as the photo I recommend this store and shipping was very fast
Very good pillowcase.
Wonderful pillowcases, ordered November 27 came on December 23, I recommend the store
Exactly as the picture is nice
The order went a little more than a month. Combined several in one. Covers are beautiful, the fabric is thin, but for such a price is excellent.
Came to Belarus in two weeks. The goods are satisfied.
Beautiful covers, the colors are the same as the photos, exact measurements 45*45, bring a close to the side to fit the pillow.
наволочки за свою цену отличные! только подушек такого размера не нашла. пришлось натягивать на 40 см
They're very pretty. Exact description. I recommend it.
Just like the picture, they're very pretty.
Very fast shipping and good quality
I'm not sure, ale Duge is a thin pillowcase and a three-piece cushion cover.
Super fast delivery to Kirov in 8 days
Perfect in addition super fast delivery thank you
I absolutely love the pillow case, exactly as advertised, absolutely beautiful thank you!!!
Well described polyester cushions By the store, exact replica well white, red colors well clear. With the hope that they remain intact in washing