Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente producto, es la segunda vez que lo compro. Bolsitas perfectas para galletas navideñas. A Perú llegaron en un poco más de 20 días
Thank you God bless you
They arrived very quickly, they are nice I will buy bigger ones
Bags of good quality. Suitable for packing not big gifts, souvenirs. You can gingerbread or candy, probably. But not for gifts of large size and weight.
Loved, as expected.
Very happy with the size. Wishing to use them
Fast shipping to Chile, arrival in 13 days, very nice bags, as described.
Nice and they got here fast.
Son Hermosas! Las amo!!! Llegó en 2 semanas en entrega combinada!!
good
Very beautiful bags. The size corresponds to the description. When ordering, consider that they go without fastening-strings. I bought stickers separately. In general, the order is satisfied
Super Perfect, thank you very much
Cool durable bright recommend to buy
Beautiful
Beautiful! Just like the picture! Thank you!
I liked it. Nice design, could be a little wider, anyway I'm happy with my purchase
Came for a month Good New Year bags Thank you store!
Perfect for putting Christmas cake.
The parcel to Ukraine was 30 days, NP. Corresponds to the description.
Very fast
Thank you, article conforms to the description :-) I have more than to prepare cookies. I recommend this store!
Excellent Product very tough and cute bags, I loved and fast shipping, arrived all ok in estimated time and very well wrapped, I loved very recommended
Match the description. These bags so No perfect for use to which I had thought.
Very pretty
Product received. Very good quality, low price, fast delivery. All in order ❤️