Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works as expected
Charger works great and really frees up space.
Все работает. Упаковка не повреждена. Переживал больше за зарядку для часов. Если кто увидит подобное зарядное устройство с возможностью зарядки Apple Watch, в котором будет вместо специального магнита дырка, не ведитесь, так заряжать не будет. Работает отлично (см. фото). В Россию заказ пришёл за неделю, а вот доставка курьерской службой «КСЭ» подкачала (ждал месяц), но ожидания оправдались. Работают все 4 зарядки. Очень доволен.
It turned out nicer than I expected Thanks
The device is good, charges. Tried and just a clock, plus a phone, plus a second, everything works. I advise the store!
Great quality!
Loader watch plus AirPods pro and parallel with no problem
Convenient charging all works
Samsung Note 10 samsaung S8 is starting to worry about one thing and aparati greyuza kakbi nespalit aifon chesy and phone zariadka.
Tudo certo. O produto é ótimo. Tem função quatro em um. O cabo é no padrão USB. Compre logo o seu.
пришло быстро все работает
Will be well liked
Before Novosibirsk came all on time. Packing quality, came without damage. Good qulity. Pleasant and high-quality plastic. I bought for Apple iPhone 13 Pro, watch 3 series. Charging works, not as fast of course as through the native wire, but charges 100%. In the photo, the phone did not put, it took a photo :). Seller recommend.
Like the charger.
Kind of kind
At the moment it works although I don't know its loading speed. All right
Very fast shipping working excellent
Am glad! The order was to arrive day 30 Oct and Arrived Today 18 Oct, 2 weeks before! Just receive and seems to be in great condition. Came with charging cable, but did not come with charger socket. Still not tested charging speed, but saw that is working with several things simultaneously. Visually is as shown in the pictures. The outdoor charger is plastic material, with the black metal to support the iPhone and iWatch weight! The support is super light and so can be easily transported.
thanks
Everything is fine, thank you to the store. Everything works, Apple Watch charges, charging for watches with a normal magnet.
The goods came in a heavily mint box, the goods themselves were also damaged. I do not know who to sin, whether the post office of Russia, or the store. As a result, the device managed to snap and the performance in general did not affect the damage. But let's see how it will be in operation. In general, a useful, working gadget. Everything charges quite quickly
It works perfect for iPhone accessories. Great gift for my husband.
fast delivery, good stuff! would recommend
The product is finished, delivery super fast, still could not use due to my wall adapters are 5v 1,86a, but already bought the right adapter to charge up to four devices at the same time! Wall Adapter with 9V 3A, so get put photos and commenting more.
Very good